Senior Inside Sales Representative, Service
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Senior Inside Sales Representative, Service is accountable for delivering annual service contract orders, revenue, and renewal targets within an assigned territory (geography and/or product line). This role drives growth by retaining existing contracts, converting time-and-material customers, and capturing demand as instruments transition out of warranty for Leica Biosystems customers. This position reports to the Director, Service Business Operations and operates within the North America Service & Support organization, supporting a defined U.S. and/or Canada territory.
Requirements
- Bachelor’s or Master’s degree preferred with 3–5+ years of relevant experience.
- Demonstrated ability to manage a pipeline and consistently deliver against revenue targets
- Strong negotiation skills, including pricing, service scope, and risk trade-offs
- Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office
- Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings
- Must have a valid driver’s license with an acceptable driving record
Nice To Haves
- Experience selling service contracts for clinical, diagnostic, or research equipment
- Exposure to lean principles and continuous improvement tools to identify and act on process gaps
Responsibilities
- Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle
- Drive contract renewal and penetration by proactively engaging customers ahead of warranty expiration and converting time-and-material accounts to contract coverage
- Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership
- Own territory execution and forecasting using CRM and quoting tools to manage pipeline, track performance, and deliver accurate forecasts
- Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
