Senior Infrastructure Technician - Corporate Office (Austin, MN)

Hormel Foods•Austin, MN

9d•Onsite

About The Position

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. For more information, visit www.hormelfoods.com.

Requirements

2+ years post high school technical education or 2+ years’ relevant experience in a Service Desk/Help Desk environment.
Successful completion of at least one formal course in computer basics or equivalent experience.
Working knowledge of the following PC software: Microsoft Windows, Word, Excel, PowerPoint, Outlook.
Strong communication and interpersonal skills.
Demonstrated strong analytical and problem-solving ability.
Demonstrated initiative to work independently and with a team.
Demonstrated adaptability to change.
Ability to install or replace hardware components, e.g., memory, SSD, etc.
Basic understanding of computer networks and components, including wireless technologies.
Demonstrated group presentation skills.
Must be able to lift personal computer equipment, up to 50 lbs.
Applicants must not now, or at any time in the future, require sponsorship for a work visa.
Applicants must be authorized to work in the United States for any employer.

Nice To Haves

Experience creating silent install packages.
Familiarity with Macs.

Responsibilities

Provides Level II support for escalated incidents from the Service Desk.
Assists with general Teams Rooms troubleshooting.
Troubleshoots, diagnoses, and resolves problems for managed computers.
Helps establish and maintain hardware and software standards that meet users’ business needs.
Assists in the development of work processes and procedures.
Participates in IT Services project planning and implementation.
Configures and installs computer equipment.
Configures, images, and deploys standardized computer equipment to support business integrations and acquisitions.
Trains computer users in various computer-related skills.
Provides support for Android and iOS mobile devices.
Requires some travel.