Senior Infrastructure Specialist, Enterprise Compute and Storage

WSP•Montreal, QC

1d•CA$103,500 - CA$151,800•Hybrid

About The Position

As a Senior Infrastructure Specialist, Enterprise Compute and Storage, you will play a critical role in ensuring the efficient, secure, and future-ready operation of WSP’s enterprise compute and storage services across Canada. This senior individual contributor role focuses on performance optimization, service reliability, and infrastructure lifecycle excellence within a large-scale, global IT environment.

Requirements

A Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
A minimum of 10 years of relevant, hands-on experience in Enterprise Compute and Storage operations.
At least 10 years of experience designing and implementing hypervisors, including VMware, AHV, and Hyper-V.
At least 10 years of experience designing and implementing enterprise storage solutions for structured and unstructured data.
Extensive in-depth knowledge of enterprise compute and storage services and infrastructure.
Experience working in large, global enterprise IT environments with distributed branch and campus sites.
Experience working within an ITIL-aligned service management organization.
Excellent written and spoken English, with strong interpersonal and communication skills.
Ability to work independently with minimal supervision.
Strong leadership, coaching, organizational, project management, and documentation skills.
Strong analytical and diagnostic problem-solving skills.
Demonstrated experience in information security compliance and secure infrastructure operations.

Nice To Haves

Vendor certifications supported by proven practical experience

Responsibilities

Ensure the efficient operation of WSP’s internal Enterprise Compute and Storage services and infrastructure.
Maintain the integrity of deployed asset data and ensure accurate documentation of infrastructure deployment.
Proactively evaluate infrastructure performance, health, and capacity, developing plans to optimize service consistency and cost effectiveness.
Work on highly complex matters and assignments of large scope, impact, and importance.
Collaborate with professionals and management to identify improvements in people, processes, and technology.
Lead and guide team members in developing analytical approaches and resolving significant infrastructure issues.
Proactively manage and monitor services, including suppliers and manufacturers, to ensure alignment with expected service levels.
Establish, maintain, and audit standards, processes, and procedures across enterprise compute and storage operations.
Develop, monitor, and manage metrics and KPIs to assess infrastructure performance and capacity.
Create and manage repeatable operational routines that proactively identify service improvements.
Conduct regular capacity planning and capacity management activities.
Develop and implement remediation plans for performance, health, or capacity issues.
Support IT regulations, compliance activities, and standards adherence.
Enhance and enforce service transition processes to protect operational stability.
Plan and support business continuity testing, reporting, and gap resolution.
Support problem management to resolve recurring infrastructure issues.
Contribute to the IT budget process by providing infrastructure-related input.
Manage the lifecycle of infrastructure hardware, software, licenses, and support subscriptions.
Own and maintain the integrity of asset data across all IT platforms.
Evaluate and continuously improve the effectiveness of operational monitoring.