Senior Infrastructure Engineer - File Transfer

Wells Fargo & Company•Minneapolis, MN

19h•$87,000 - $154,000•Hybrid

About The Position

Wells Fargo is seeking a Technology Infrastructure Engineer to join the File Transfer Operations Support (FTOS) team. FTOS is responsible for the engineering, operational support, stability, security, and modernization of enterprise-managed file transfer platforms that enable critical business and partner data exchanges across the company. The team supports technologies including Connect:Direct (NDM), Axway SecureTransport, SAFET, Secure Proxy, and related infrastructure. This role is a key contributor within the FTOS organization, responsible for ensuring platform reliability, resolving complex production issues, delivering automation and modernization initiatives, and partnering with application, infrastructure, and security teams to provide secure, highly available file transfer services. The position offers a combination of operational support, infrastructure engineering, automation, and technical leadership opportunities.

Requirements

4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of production support experience in mission-critical enterprise environments
3+ years of experience supporting file transfer technologies such as Connect:Direct (NDM), Axway SecureTransport, Axway Synchrony Suite, Secure Proxy, Managed File Transfer (MFT), or similar platforms
3+ years of technical troubleshooting, incident management, and root cause analysis experience

Nice To Haves

Experience supporting large-scale enterprise file transfer or Managed File Transfer (MFT) environments
Experience supporting Linux and Windows server environments
Experience with monitoring and observability platforms such as Splunk, Grafana, AppDynamics, or similar tools
Experience implementing automation using scripting, Ansible, or related infrastructure automation technologies
Strong understanding of certificates, encryption, authentication, and secure communications protocols
Experience leading major incident response, outage remediation, and post-incident review activities
Strong technical leadership, collaboration, and communication skills
Knowledge of ServiceNow incident, change, problem, and request management processes

Responsibilities

Support and engineer enterprise file transfer platforms including Connect:Direct, Axway SecureTransport, SAFET, Secure Proxy, and related infrastructure
Lead production incident response, troubleshooting, root cause analysis, and service restoration efforts for critical business services
Develop automation solutions that improve operational efficiency, service reliability, and platform scalability
Execute platform upgrades, lifecycle management activities, technology refreshes, and infrastructure modernization initiatives
Implement and support secure file transfer solutions, including certificates, encryption, authentication, and integration onboarding
Utilize monitoring and observability tools to proactively identify, troubleshoot, and resolve service issues
Partner with application, infrastructure, security, and business teams to ensure stable and secure service delivery.
Provide technical leadership through documentation, mentoring, process improvement, and operational excellence initiatives