Senior Infrastructure Engineer - CMDB Discovery

The Vanguard Group • Charlotte, NC

5d • Hybrid

About The Position

We are the Configuration Management Database (CMDB) Team, dedicated to delivering a single source of truth for IT assets and services across the enterprise. Our mission is to strengthen governance, discovery, and integration by leveraging advanced tools like ServiceNow Discovery and driving innovation through initiatives such as cloud and asset discovery and AI-powered automation. Our goal is simple: to make IT operations smarter, faster, and more resilient by ensuring the CMDB remains the backbone of enterprise service management. Are you ready to lead transformative initiatives that strengthen our CMDB governance, accelerate discovery capabilities, and integrate cutting-edge tools? This role offers a unique opportunity to drive enterprise-wide impact through advanced technology solutions, including cloud and asset discovery and AI Agent experimentation designed to revolutionize IT operations.

Requirements

• Undergraduate degree or equivalent experience, with 8+ years in technical specialties and 3–4 years in hardware/software configuration and troubleshooting.
• Deep knowledge of infrastructure design, cloud engineering, networking protocols (TCP/IP, ACCP), performance tuning, debugging, and enterprise IT platforms.
• Relevant technical certifications or ability to attain within 9 months.
• Strong analytical and problem-solving abilities.
• Excellent communication skills to influence and collaborate across teams.
• Proven ability to lead complex projects and mentor others.

Responsibilities

• Lead Discovery & CMDB Integration: Implement and optimize ServiceNow Discovery to achieve comprehensive visibility of enterprise assets and applications.
• Drive Innovation: Pilot AI-driven solutions to automate and enhance CMDB governance and discovery processes.
• Solve Complex Challenges: Provide expert-level troubleshooting for critical production issues and ensure reliable system performance.
• Plan & Execute Enterprise Projects: Design and deliver major IT infrastructure initiatives, including new technologies and critical upgrades.
• Collaborate & Influence: Partner with IT teams and vendors to assess risks, resolve issues, and shape technical standards.
• Mentor & Elevate: Train and guide team members, sharing your expertise to build organizational capability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree