Senior Infrastructure Development Engineer

SAP•Reston, VA

5d•$131,000 - $271,600•Hybrid

About The Position

We are looking for a Senior Infrastructure Development Engineer within the Shared Management Services group in the Sovereign Cloud Technology & Engineering unit of the newly formed Customer Services & Delivery board area. In this role you will become a member of the Technology and Engineering team. You will be engaging with existing SAP Sovereign Cloud engineering and operations experts across a globally distributed team of highly motivated engineers responsible for the design, development, deployment, upgrade and lifecycle management of the Sovereign Cloud Shared Management Services foundational platform and services. You will inspire innovation and drive execution of disciplined and standardized processes and tools, address mission-critical capability gaps and opportunities for maximized efficiency. You will help identify trade-offs in deployment plans and any key day-to-day operational decisions impacting infrastructure investments significantly. You will drive and manage backup and disaster recovery drills to ensure failure readiness. You will help the team to operate and improve our existing foundation and provisioning approach, create best practices, and innovate new options for the SMS. You need to ensure the team’s knowledge base is kept consistently up to date with native hyperscaler capabilities and modern infrastructure management tools. To do so, you will help to understand and document existing SAP Sovereign Cloud assets and processes. Starting from this status quo, you will design concepts for our infrastructure management on the global scale. This will involve significant coordination with the global Sovereign Cloud operations and engineering teams, our regional teams, and our hyperscaler provider partners. Due to the potentially classified nature of our work, your willingness is required to subject yourself to a governmental security clearance process.

Requirements

Ability to manage ambiguities while being innovative and collaborative.
Technical skill and knowledge in various technologies, tools, procedures, and programming languages used by development and operations and the willingness to learn new topics quickly.
Ability to take a technical approach to design specifications of our large-scale network.
Strong technology skills and the willingness to learn new topics quickly.
Strong analytical research and problem-solving skills.
Inherent drive to produce high quality output and standards in your approach to your work.
Support new and existing cloud services through Terraform and/or Ansible.
Proven ability to troubleshoot complex authentication issues.
Methodological and conceptual skills paired with analytical thinking.
Candidate must be able to produce documentation for processes and procedures.
Proven ability to deliver against challenging timelines.
Strong communication and interpersonal skills.
Strong cultural awareness and intercultural competencies.
Ability to build trusted relationships.
Creative, can-do, positive attitude.
Proven ability to deliver against challenging timelines.
Persistence, self-motivation and willingness to work under pressure.
Ability to function independently, yet collaboratively within a diverse team (good team player).
Proven ability to work and lead in cross-architecture teams.
Capability to influence without formal authority.
Ability to lead and mentor junior engineers.
English (fluent) required, German is a plus.
Knowledge of SAP and the SAP solution portfolio is a plus.
Very good understanding of infrastructure and authentication related topics.
Minimum 5 years of experience developing, managing, or deploying technical infrastructure at a global scale.
Thorough understanding of infrastructure firewalls, load balancers, storage, monitoring, security, IAM etc. and have experience with orchestration to develop a cloud solution.
Minimum 2 years of hands-on experience with infrastructure, application or database development.
Working knowledge of Ansible, Terraform, PowerShell, CI/CD tools and GIT is required.
Understanding of security technologies e.g. CAs, mTLS, oAuth, SSO Proxy, IDP, LDAP, TLS, PKI, WAF.
Working knowledge of managing Kubernetes environments.
Experience troubleshooting and supporting products on AWS, Azure, and/or GCP.
Willingness to subject yourself to a governmental security clearance process.

Nice To Haves

Experience with Sovereign Cloud or Gaia-X concepts is a plus.
Experience with infrastructure management of SAP solutions is a plus.

Responsibilities

Engage with existing SAP Sovereign Cloud engineering and operations experts across a globally distributed team of highly motivated engineers responsible for the design, development, deployment, upgrade and lifecycle management of the Sovereign Cloud Shared Management Services foundational platform and services.
Inspire innovation and drive execution of disciplined and standardized processes and tools, address mission-critical capability gaps and opportunities for maximized efficiency.
Help identify trade-offs in deployment plans and any key day-to-day operational decisions impacting infrastructure investments significantly.
Drive and manage backup and disaster recovery drills to ensure failure readiness.
Help the team to operate and improve our existing foundation and provisioning approach, create best practices, and innovate new options for the SMS.
Ensure the team’s knowledge base is kept consistently up to date with native hyperscaler capabilities and modern infrastructure management tools.
Understand and document existing SAP Sovereign Cloud assets and processes.
Design concepts for our infrastructure management on the global scale, involving significant coordination with the global Sovereign Cloud operations and engineering teams, our regional teams, and our hyperscaler provider partners.
Collaboration with engineering and project management as well as other service groups to ensure user and operator needs are considered in new products/releases.
Definition of operations model/operational processes and procedures.
Production of documentation for processes and procedures.
Define and execute technical tasks with a moderate level of complexity independently within the assigned functional areas of responsibility.
Contribute to operations model/operational processes and procedures.
Communicate clearly in a way others can understand.
Communicate relevant messages in a timely manner with constructive feedback to colleagues & managers.
Improve system landscape support in the assigned functional areas of responsibility.
Independent assurance of effective system operations along the software lifecycle.
Support knowledge management in the team and between operations and development.