Senior Information Technology Specialist

Strategic Insight, Ltd.•Arlington, VA

22h

About The Position

Strategic Insight, Ltd. is seeking an experienced Senior Information Technology Specialist to provide senior-level program management and leadership in support of Department of Defense (DoD) clients. The Information Technology Specialist provides comprehensive IT support services to the Assistant Secretary of the Navy for Research, Development, and Acquisition (ASN (RD&A)). This role is responsible for delivering reliable, secure, and efficient information technology support to ensure mission continuity for senior leadership and staff. Founded in 1985, Strategic Insight, Ltd. is committed to excellence, professional growth, and delivering superior services to our government clients. Employees enjoy competitive compensation and a comprehensive benefits package including healthcare, 401(k), and merit-based bonuses.

Requirements

Minimum 5-7 years of progressively responsible experience in information technology operations, systems administration, network support, cybersecurity, or application support.
Demonstrated experience supporting, maintaining, and troubleshooting IT systems, hardware, software, and networks.
Knowledge of operating systems (Windows and/or Linux), networking fundamentals, and IT service management principles.
Experience with IT security best practices and compliance standards.
Ability to analyze technical problems, identify root causes, and implement effective solutions.
Strong written and verbal communication skills, with the ability to communicate technical information to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Bachelor’s degree in information technology, Computer Science, Information Systems, or a closely related field (or equivalent combination of education and experience).
Applicants selected for this position may be subject to a Government Security Investigation and must meet eligibility requirements for access to Secret-level classified information.

Responsibilities

Develop optimized data management and transformation tools to execute more efficient IT support across ASN (RD&A)
Provide full DON Navy Marine Corps Internet (NMCI) local support to all ASN (RD&A) personnel, including direct desk-side and administrative support activities related to workstation, printer, wireless, and any other approved IT requirements. Maintain hardware and software inventory, accounting, and asset management processes
Coordinate information technology support to all ASN (RD&A) personnel with other IT support organizations, including NMCI and Deputy Undersecretary of the Navy (Management) (DUSN (M)). Assess each issue/request to determine the appropriate course of action. Keep users informed of service request resolution status
Track and submit service desk trouble tickets to NMCI Field Services and Service Request Management Teams via the Service Manager (SM) 7 software application. Escalate and resolve NMCI user-impacting issues by working with the Lead Contract Technical Representative (CTR) and the NMCI Site Delivery Teams
Manage NMCI service requests and invoices through enterprise tool sets such as NMCI Enterprise Tool (NET), SREFORMS, and eMarketplace. Manage user to service associations via the NMCI enterprise management tool. Validate and process NMCI service and MAC (Move, Add, and Change) requests using enterprise tools such as NET and SREFORMs
Assist the government with command input concerning NMCI requirements, ordering, funding, invoicing and contractor performances with final government approval. Maintain a thorough understanding of the NMCI contracts and provide representation in discussions regarding Contract Line-Item Number (CLIN) clarification and interpretation
Assist the government representative with technology refresh events and issuance, including computing assets, mobile devices, software installations, network support, and authorized portable electronic storage devices
Communicate with NMCI to ensure accurate ticket status and expedited ticket resolution for senior ASN (RD&A) Very Important Person (VIP) personnel through to completion
Provide support for all information technology conference requirements for ASN (RD&A) personnel, ensuring communication reliability. Provide audio and video teleconferencing (VTC/SVTC) setup and training to personnel as required to ensure scheduled VTC/SVTC events are operational within DASN (APB) IT’s area of responsibility
Provide Information Assurance and content management support for DASN (APB) with a subject matter expert (SME) to manage websites and support the Functional Area Manager and Information System Security Manager (ISSM)
Provide knowledgeable support to the government for current and future requirements related to standard hardware, software, network, web, and e-mail systems used by the ASN (RD&A) personnel
Other duties assigned