Information Technology Specialist

Regional Emergency Dispatch Authority (REDA)•Artesia, NM

just now•Onsite

About The Position

Please note this is an onsite position and will require you to live within a two-hour radius of Artesia, NM. This position is located at the Regional Emergency Dispatch Authority (REDA). The Information Technology Specialist (ITS) serves as one of the primary support persons for the Office of Information and Technology and will act as a liaison for REDA’s service agencies. The Information technology Specialist supports the day-to-day operations of REDA on many different systems and integrations. The Information Technology Specialist will be required to have extensive knowledge to ensure minimal downtime is achieved during an outage. Working with the Chief Information Officer to ensure knowledge transfer is working both ways to support our mission. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions above does not identify all duties performed by any single incumbent in this position. Attendance and Overtime are essential functions of this position

Requirements

High School Diploma or GED Certificate
Must successfully pass a criminal and employment background check
Must have NO felony or domestic violence convictions or misdemeanor convictions involving moral turpitude.
U.S. Citizenship is required
Eligibility to work in the US verified through E-Verify
Must possess a valid driver’s license (This position will require operating a REDA vehicle) Effective oral and written communication skills in English required
Must successfully pass a pre-employment drug screen Must have NO marijuana use within the last year
Must have NO other illegal drug use in the last three years
Must be detail-oriented
Must be able to handle stressful situations while maintaining a positive attitude
Must have ability to perform the essential duties in the working conditions with the equipment, tools and materials listed
Must be able to recognize, work with and maintain confidential information
Knowledge of what a PSAP is and the impact it has on the communities it serves.
Ability to obtain Criminal Justice Information System (CJIS) Security Awareness level 4 certification within six months of employment.
Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability and character to successfully perform the job will be considered.
Knowledge of IT systems and infrastructure
Knowledge of Ticketing systems
Knowledge of Virtualization of systems (Hypervisor and VMWare)
Knowledge of Network attached storage systems
Knowledge of Load balancers, port security, VLANs, VPNs, VoIP, and Access List as it applies to switches and firewalls in a layer 3 environment.
Knowledge of SEIM when dealing with security
Superior analytical and problem-solving capabilities
Building and maintaining security systems
Telecommunications systems including peripheral equipment (e.g., audio codex, pots systems, etc.)
SQL database
OSI model networking
Operating systems (e.g., Windows server, Desktop)
Ability to Use monitoring solutions and respond to alerts.
Ability to Work independently and know when to request support to complete projects
Ability to Understand OSI model when dealing with networking
Ability to Secure WiFi networks
Ability to Respond to security incidents promptly

Nice To Haves

IT Technician certifications (e.g. CompTIA A+, Microsoft Certified IT Professional, VCTA)
Security+ or higher security certification
Certifications in Networking (e.g. CompTIA Network+, CCNA, JNCIA)
College Degree in an Information Technology area of study for practical use
Job experience will be evaluated as a substitute for certifications and college. Experience must reflect a time in a position directly using that knowledge.

Responsibilities

Handle day-to-day technical issues on workstations and servers.
Work with patch management systems and software deployment solutions to keep systems updated (including service packs, patches, hotfixes, and security configurations)
Build “How-to” guides for staff and other IT personnel.
Liaise with vendors and other IT personnel for problem resolution.
Liaise with service agencies
Prepare and maintain disaster recovery methods and rapid recovery methods.
Assist with asset inventory control of IT equipment.
Assist in managing a large variety of systems and integration components.
Implement Security practices based on governing requirements and industry standards.
Knowledge of the Security Triangle and how to apply it.
Work a as valued team member to develop new technology solutions for REDA.
May be required to work irregular hours
May be required to work overtime
May be required to attend job-related meeting
May be required to travel (25% or less)
24 hour on call may be required
Perform other duties as assigned