Information Technology Specialist

City of Evans•Evans, CO

5d•Onsite

About The Position

The Information Technology Specialist is under general supervision and provides first-line technical assistance to end users for computer systems, software, mobile devices, and peripheral equipment. This position focuses on resolving routine IT issues, escalating complex problems to higher-level staff, and ensuring a high standard of customer service. The Technical Support Specialist works closely with senior IT staff to learn and grow in technical competencies.

Requirements

Employee possesses the knowledge, skills, and abilities to perform all the essential duties of the job safely and satisfactorily, including, but not limited to municipal governance, teamwork, problem-solving, relationship-building, customer service, detail oriented, technology/equipment proficiency, policy adherence, time management, result-orientation, research and analyzing data, decision-making, self-motivation, stewardship, integrity, and upholding our EDGE core values.
Ability to listen to, read, understand, and communicate the English language both orally and in writing so others can understand, such as correspondence, report writing, and emails.
To support consistent high-quality service for our community and each other, it is the expectation of all employees to be punctual and have good attendance and to communicate effectively for scheduling conflicts or when taking leave according to city policy.
Basic understanding of computer hardware, operating systems, and software troubleshooting.
Strong interpersonal and communication skills, with the ability to explain technical issues in non-technical terms.
Ability to follow documented procedures and instructions accurately.
Strong attention to detail and commitment to delivering quality customer service.
High school diploma or equivalent; equivalent combinations of education and experience may be considered.
3 years of experience providing IT support or systems administration.
Valid driver’s license or ability to obtain within six months of hire.
Experience providing technical support for Windows-based systems, Microsoft Office applications, and basic networking.

Nice To Haves

Bilingual in English and Spanish.
Experience in public/municipal sector.
Associate’s degree or technical diploma in Information Technology or related field.
IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator Associate.

Responsibilities

Provide first-level technical support to staff via phone, email, and in-person for hardware, software, and network-related issues.
Troubleshoot and resolve common computer problems including slow performance, application errors, wireless connectivity issues, and peripheral malfunctions.
Assist with new user setup including workstation configuration, account creation, and access to applications.
Install and configure standard desktop software packages and perform basic updates under guidance.
Maintain accurate and timely documentation of all support requests in the IT helpdesk system.
Assist with IT asset tracking, including tagging equipment, updating inventory records, and preparing retired equipment for disposal.
Support mobile device configuration and troubleshooting.
Assist with basic printer and copier maintenance and connectivity.
Provide basic training to end users on common software applications and IT policies.
Escalate more complex technical issues to higher-level IT staff as appropriate.
Follow established procedures for software patching, system backups, and security updates.
Maintain awareness of current IT security best practices and report potential threats or vulnerabilities to senior IT staff.
Participate in ongoing learning opportunities to improve technical skills and knowledge.
As a member of the City of Evans team, employees are privileged to serve each other and the community; therefore, will be asked to perform additional duties as assigned.