Senior Information Security Engineer

UnitedHealth Group•Eden Prairie, MN

11h•$91,700 - $163,700•Remote

About The Position

The Imprivata EAM Engineer / Imprivata EAM Administrator is responsible for the design, implementation, administration, and ongoing optimization of Imprivata solutions - primarily Imprivata OneSign, Confirm ID, and Enterprise Access Management (EAM). This role enables the IAM organization in deploying and maintaining secure, efficient, and reliable authentication workflows that support clinical and enterprise operations. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

8+ years of experience with Information Technology delivery or support experience in a large, complex environment, or in a healthcare organization
3+ years of proven experience with Imprivata EAM in an enterprise or healthcare environment
3+ years of experience with Tap n Go badge workflows and FIDO2 based authentication
3+ years of experience managing agent and appliance upgrade cycles, including planning, testing, and deployment
3+ years of experience with ITIL processes, change management, and large-scale enterprise support
Advanced level of understanding in troubleshooting and root cause diagnosis skills
Advanced level of understanding of Clinical workflows
Intermediate level of knowledge analyzing and resolving complex access and authentication issues
Ability to support on-call rotations and respond to incidents when required, provide off-business hours support as needed
Hands on experience with: Windows Server, Active Directory, Group Policy/Ivanti EM
Hands on experience with: Citrix / VMware Horizon virtual desktop environments
Hands on experience with: MFA technologies, certificate services, badge authentication, and FIDO security keys
Hands on experience with: Identity access management (IAM), SSO, and MFA principles

Nice To Haves

5+ years of experience supporting Imprivata and healthcare applications and customers
Imprivata certifications (e.g., Imprivata Certified Engineer)
Experience supporting EHR systems (Epic Hyperspace, Epic Slingshot)
PowerShell or other scripting experience for automation
Knowledge of Cloud, Networking, Database and Virtual Infrastructure concepts
Information security or IAM background and related certifications
Excellent communication and collaboration skills, and ability to work with customers and peers in multiple time zones or regions

Responsibilities

Lead the administration and lifecycle management of Imprivata EAM platform
Configure, and maintain authentication workflows including Single sign-on (SSO), Badge tap / Tap n Go, FIDO2 security key workflows, Multi-factor authentication (MFA); Electronic prescribing of controlled substances (EPCS); Fast user switching
Maintain system stability through proactive performance monitoring, patching, upgrades, and capacity planning
Manage full upgrade lifecycle for Imprivata appliances, agents, and components, including planning, testing, deployment, validation, and rollback strategies
Integrate Imprivata solutions with clinical and enterprise applications such as EHRs (Epic), virtual desktops (Citrix/VMware Horizon), Active Directory, MFA tokens, and identity providers
Deploy and optimize endpoint agents, authentication devices, badge readers, FIDO compliant hardware keys, and API-driven integrations
Create and maintain application profiles, SSO configurations, workflows, identity policies, and Tap n Go device mappings
Ensure compliance with regulatory requirements such as HIPAA, EPCS, HITRUST, and internal security policies
Implement secure identity and authentication controls across the healthcare and workforce ecosystem
Collaborate with Security and Compliance teams for audits, risk assessments, and access reviews
Serve as Tier 2 expert for escalations related to authentication, SSO, MFA, badge access, FIDO key workflows, or clinical workflow issues
Conduct root-cause analysis, resolve complex issues, and implement long-term remediation
Engage Imprivata technical support and vendors when needed to resolve escalated issues
Ensure 24x7 availability and stability of services
Develop and maintain KB articles, documentation for system configurations, deployment procedures, upgrade runbooks, and operational standards
Identify opportunities for workflow enhancements, automation, and optimization of authentication pathways
Mentor, train and transfer knowledge to junior engineers, analysts and support staff