SENIOR INFORMATION ANALYST

City of Toronto • Toronto, ON

8d • CA$105,241 - CA$146,191 • Onsite

About The Position

The City Clerk's Office - Corporate Information Management Services (CIMS) is seeking individuals to deliver privacy services that may include information collection consultations, privacy impact assessments, privacy protection consultations, and investigations that support divisional and corporate initiatives, ensuring they identify and meet their information management and privacy compliance obligations.

You have a strong interest in contributing to goals of open and accessible government while ensuring protection of privacy. You will work with all City divisions to ensure privacy requirements are in place in City systems and business processes. You will bring your privacy and information management expertise and knowledge of the Municipal Freedom of Information and Protection of Privacy Act, other laws, and City policies to a dynamic team.

This role requires technical knowledge of privacy legislation and processes, strong evidence-based decision making and ability to collaborate with a diverse range of stakeholders to achieve common goals.

Specific scope of responsibilities may vary depending on assignment to CIMS’ Information Collection unit, Privacy unit, or Privacy Impact Assessment unit.

Requirements

• Post-secondary education in a discipline pertinent to the job function (i.e. Privacy Management, Law, Public Administration, etc.), or an equivalent combination of experience and education.
• Experience delivering consultative services requiring interpretation of access and privacy legislation, identification of privacy obligations, assessment of risks, and applying information management knowledge pertinent to the job function.
• Considerable experience applying the Municipal Freedom of Information and Protection of Privacy Act or equivalent legislation (i.e. PHIPA or FIPPA) to privacy investigations, training, privacy assessments or similar.
• Experience preparing comprehensive reports and the application of relevant information to support privacy compliance to inform decision making on Information Management, Privacy, or Information Collection.
• Strong research, analytical, and report writing skills; ability to conceptualize and develop options and recommendations to support decision-making.
• Thorough knowledge of legislation and bylaws relating to access, privacy and lifecycle management of information.
• Well-developed project management skills including people and issues management skills, the ability to handle multiple tasks and deliverables concurrently, and the ability to maintain accurate records.
• Well-developed communication skills, both written and oral with the ability to communicate effectively at all organizational levels and, build and strengthen internal/external working relationships, and conflict-resolution skills.
• Sound judgment and ability resolve conflict and to handle matters of a confidential and/or sensitive nature as it relates to senior business executives, Council and other senior staff.
• Proficient in Microsoft Office suite applications (e.g. Excel, Visio, Word, PowerPoint, Project, Teams, and SharePoint).
• Knowledge of current change management methodologies, principles, practices, processes, tools, and template.

Responsibilities

• Deliver privacy services through completion of privacy impact assessments, information collection assessments, privacy investigations, access and privacy training, breach prevention and management consultations, and recommendations about how findings can be applied to existing and proposed City programs and services, projects and technology initiatives to support lawful collection, use and protection of individuals’ personal information for City purposes throughout its lifecycle.
• Develops corporate information management standards, tools and programs, including training.
• Perform within a Team model as a Subject Matter Expert who balances individual and collaborative delivery of client consultation services, while contributing to ongoing monitoring, assessment, and refinement of the services themselves.
• Research authorities and privacy and information collection obligations in policy and law including federal, provincial and municipal statutes, regulations, codes and agreements to ensure corporate policies and programs are consistent with these authorities and provisions.
• Consult with multi-disciplinary business and technical teams to formulate privacy and information collection related project plans and tasks according to established project management principles and methodologies.
• Understands the unique qualities and responsibilities of working in a political environment with Elected Officials.
• Demonstrates customer service excellence, fiscal management, and effective operational delivery of quality service to efficiently and effectively meet customer service needs and requirements and achieve Division mission and goals.
• Establishes partnerships with clients, external stakeholders, and members of Council, public, unions etc. to address and resolve conflicting demands and problems from various stakeholders and fosters effective partnerships while balancing corporate interests.
• Provides leadership on delivery of corporate information management initiatives and program areas, such as Privacy Protection.
• Support divisions in identifying and implementing appropriate risk mitigation strategies to prevent privacy compliance issues and recommend changes to functions and programs to improve management, access, and protection of City information when non-compliance has been confirmed.
• Recommend and practice information lifecycle management requirements including accountable record-keeping, information access, privacy protection and quality assurance requirements, legislation and corporate standards regarding storage retention, and processing of confidential corporate and application data and information outputs.
• Promote awareness of the City Clerk's roles regarding Information Collection, Privacy, Access and Information Management.
• Promote awareness of legislation, policy, standards, and best practices that are fundamental both to managing personal information responsibly throughout its lifecycle and maturing privacy and information collection competency for City staff.
• Provide analysis and implementation advice on information lifecycle management, open access to information, and protection of privacy issues to support development and revision of corporate policies and the Information Management Framework.
• Identify gaps and options for information management policy and operational process development.
• Design, develop, and deliver corporate awareness and training for Information Access and Privacy for a variety of audiences.
• Monitor issues, managing significant projects, and participating on senior level task group and committees dealing with the planning, development, and implementation of information management policies and protocols.
• Consults and collaborates with Legal Services and other corporate partners to harmonize service delivery and legislative interpretation and application to divisional clients.
• Provides consultative support, when requested, to staff of the Office of the Chief Information Security Officer to ensure privacy and information collection considerations are applied to cybersecurity planning and incident investigations.
• Develops solutions/alternatives to resolve complex privacy issues and challenges.
• Prepares Briefing Notes, Committee and Council reports as required.
• Demonstrates an understanding of the vision, mission and strategic directions of the City Clerk’s Office and its services.

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree