Senior Info Sec Operations Engineer | OKTA | IAM

ServiceNow•Kirkland, WA

About The Position

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Requirements

Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
Production experience building Python automation scripts (testing, error handling, logging, observability)
Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
Exposure to Splunk, Grafana, or similar observability platforms
DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
CISSP, CISM, or equivalent IAM certification
Background in FedRAMP-compliant environments or similar compliance frameworks
Solid experience in Agile development processes and DevOps culture
Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity
Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
SQL fluency for data analysis and troubleshooting
Familiarity with ITIL practices (incident, problem, change, service request management)
Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
Proven problem-solving and analytical skills with excellent written and verbal communication abilities
Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams

Nice To Haves

CISSP, CISM, or equivalent IAM certification
Background in FedRAMP-compliant environments or similar compliance frameworks
Solid experience in Agile development processes and DevOps culture
Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation

Responsibilities

Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
Production experience building Python automation scripts (testing, error handling, logging, observability)
Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
Exposure to Splunk, Grafana, or similar observability platforms
DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity
Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
SQL fluency for data analysis and troubleshooting
Familiarity with ITIL practices (incident, problem, change, service request management)
Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
Proven problem-solving and analytical skills with excellent written and verbal communication abilities
Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams