Senior Industrial Automation Field Service Technician

REXEL • Oklahoma City, OK

8d • Onsite

About The Position

Rexel USA is seeking a Senior Industrial Automation Field Service Technician for its Oklahoma City, OK location. This role involves providing on-site services to support process and discrete manufacturing operations, specifically focusing on evaluating, troubleshooting, and modernizing customer-installed Rockwell Automation hardware, software, and networked equipment. Responsibilities include programming, drive startups, and reliability improvements, with a focus on Rockwell software platforms like RsLogix 5, 500, 5000, Studio 5000, and FactoryTalk applications.

Requirements

• 7+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED - Required
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for the proposal
• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Ability to respond promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities
• Strong interpersonal communications, organizational, and written/verbal communication skills
• Ability to learn quickly and adapt to changing demands
• Examples of being self-motivated and able to work independently
• Experience with Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to mentor, train, and coach peers

Nice To Haves

• Associate’s Degree - Preferred
• 4 Year / Bachelor's Degree - Preferred
• Associate's of Science Degree in Engineering or Technology or technological training preferred
• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Responsibilities

• Execute documented procedures on-site at customer facilities
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Act as representative of Rexel while performing services on customers equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
• Document work activities in appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Mentor, train, and coach other Field Service Technicians. May act as a Team Lead
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED