Sr. Incident Manager/ AI Prompt Coordinator

TEKsystems•Atlanta, GA

4d•$55 - $60•Remote

About The Position

The company is rapidly scaling its enterprise escalation and incident management capability and is seeking seven Senior Incident Managers to support its Incident Commanders during major technology incidents. While the Incident Commander runs the room and makes critical decisions, the Senior Incident Manager ensures the response machine runs smoothly behind the scenes - tracking tasks, coordinating resources, maintaining documentation, and ensuring nothing falls through the cracks during high-pressure, fast-moving incidents. This is a coordination and execution role that requires manager-level maturity, strong organizational instincts, and the ability to stay calm, focused, and non-technical in environments where everyone else is deep in the weeds. The role also carries responsibility for AI-assisted automation of incident documentation and executive reporting as the team modernizes its operating model.

Requirements

Manager-level maturity
Strong organizational instincts
Ability to stay calm, focused, and non-technical in high-pressure environments
Proficiency with Microsoft Copilot, Slack, Microsoft Teams, and incident management tools (OPTIC preferred)
Familiarity with AI and prompt engineering concepts
Strong ability to translate technical details into business‑focused language
Experience producing executive‑level reports
Ability to analyze incident data and summarize outcomes for leadership
Understanding of ITIL and incident management best practices
3+ years of experience in incident management or related roles

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related field
Prompt engineering or AI experience preferred

Responsibilities

Serve as the operational backbone of the response during active incidents - tracking tasks and timelines, ensuring action items are assigned and followed through, paging and escalating the correct resources, and maintaining accountability across the response team.
Maintain thorough, accurate records throughout the incident lifecycle - capturing timelines, decisions made, actions taken, and outcomes.
Leverage AI tools including Microsoft Copilot and Gemini to automate incident documentation, initiate recording and transcription workflows, and support the generation of post-incident reviews and executive summaries.
Support the post-incident review process - compiling documentation, tracking action items, and ensuring that recommendations are assigned and followed through.
Facilitate communication among various teams during incidents - ensuring that the right people have the right information at the right time and that there is a unified, coordinated response.
Manage notifications to Microsoft Teams channels and subscriber email accounts as part of the early-warning and incident communication infrastructure.