Senior Incentive Customer Service Representative

CLEAResult • Remote - Oregon, OR

3d • $19 - $26 • Onsite

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

To join our team as a Senior Incentive Customer Representative! You'll join our Program Team in Portland, Oregon delivering program implementation and administrative services to an Oregon based non-profit client. Range of services speaking with customers and contractors through both phone and email on a variety of solar and renewable inquiries.

Requirements

• 1-3 years relevant experience
• High School Diploma or equivalent is required
• Strong follow-through and accountability — someone who reliably completes tasks and communicates honestly and proactively when something is behind or needs support
• Comfort working directly with a client in frequent meetings, with professionalism and responsiveness
• Ability to thrive in a fast-paced environment managing a variety of ongoing responsibilities at once
• Ideal candidates will be based in Oregon.
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.

Responsibilities

• Answers customer and contractor phone calls and email inquiries
• Processes incentive applications and incentive payments.
• Enters and maintains various database(s).
• Reviews contractor submissions to ensure alignment with program requirements.
• Maintains knowledge of company products, services, and customer service processes & procedures.
• Communicates and properly directs customers and contractors to resolve disputed incentive claim data.
• Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
• Participates in frequent meetings with the client, representing the team professionally and taking ownership of follow-up action items.

Benefits

• Medical, Dental, and Vision Insurance
• company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED