Senior Implementation & Training Coordinator

Sentry Management• Longwood, FL, US, FL

2d•Onsite

About The Position

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors, and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected. We currently have an exciting opportunity for an experienced Senior Implementation & Training Coordinator in our Home office, Orlando FL. This position supports the Director of Implementation and Training by coordinating and reinforcing learning, training, onboarding, and implementation initiatives across the Client Accounting organization. This role partners with department leaders to promote accounting best practices, support software and process implementations, maintain training resources, monitor training effectiveness, and assist with continuous improvement efforts. The Senior Coordinator helps ensure team members have the knowledge, tools, and support needed to deliver consistent, high-quality accounting services and exceptional customer experiences while fostering employee development, operational excellence, cross-functional collaboration, and alignment with the organization's mission, service standards, and strategic goals.

Requirements

Be professional, organized, and self-motivated
Possess strong written and verbal communication skills
Hold a valid license to operate a motor vehicle with a clean driving record
Have proficiency with Microsoft Office and general computer skills

Responsibilities

Support the Director of Implementation and Training in maintaining high standards of accounting operations, process integrity, internal controls, and service excellence across the Client Accounting organization.
Coordinate and facilitate onboarding, training, implementation, and change management initiatives that support employee development, operational effectiveness, client retention, and organizational growth.
Provide day-to-day guidance and operational support to Client Accounting team members on processes, systems, best practices, and workflow improvements.
Collaborate with department leaders to communicate training initiatives, assess learning needs, gather feedback, address challenges, and support the achievement of departmental objectives.
Monitor training progress, implementation milestones, and operational effectiveness, providing regular updates, recommendations, and resource needs to the Director.
Drive adoption of best practices, software, and technology solutions by coordinating training, maintaining documentation, and supporting successful implementation and change management efforts.
Perform other duties as assigned in support of departmental goals, strategic initiatives, and organizational success.