Senior Implementation Specialist

FSI Services•Cranberry, PA

2d•$75,000 - $90,000•Remote

About The Position

At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health, UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Requirements

A passion for improving healthcare through technology
Practical experience implementing or configuring AI/ML-enabled features, such as intelligent automation, document processing, or LLM-based workflows.
Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
5–7 years of experience in SaaS management, professional services consulting, or enterprise software delivery.
Demonstrated ability to manage multiple concurrent customer projects with competing deadlines.
Excellent communication, leadership, and problem-solving skills.

Nice To Haves

Healthcare Industry experience preferred

Responsibilities

Lead customer discovery sessions to gather, clarify, and document data migration requirements including current state, transformative work and loading.
Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process.
Own the full customer data migration lifecycle: source system analysis, data mapping, extraction, cleansing, transformation, loading, validation, and reconciliation.
Work with customers to profile legacy data, define mapping specifications, and resolve data quality issues prior to conversion.
Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live.
Establish repeatable AI implementation patterns, accelerators, and best practices for reuse across the Professional Services organization.
Practical experience implementing or configuring AI/ML-enabled features, such as intelligent automation, document processing, or LLM-based workflows.
Other job duties as assigned