Senior Implementation Specialist - Travel - Glastonbury, CT or Remote
About The Position
The Senior Implementation Specialist is responsible for supporting the successful execution of key projects and initiatives across the organization. This newly created role serves as a critical liaison between multiple business units, including Project Management, Sales, Account Management, Marketing, Business Development, Claims, and Customer Service, to ensure seamless communication, alignment, and timely delivery of business initiatives. This is an exciting time to join the team and TII as we continue to grow. This role reports to the VP, Sales Operations & Delivery. This role can be based in our Glastonbury, CT office on a flexible, hybrid schedule or 100% remote (must work on EST hours).
Requirements
- A Bachelor’s degree in business administration or related area of study or equivalent experience is required
- 4+ years of experience in project coordination, business operations, or a related role is required
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to build relationships and work effectively across diverse teams.
- Proficiency in Microsoft Office Suite; experience with project management tools (e.g., Asana, Trello, MS Project) is a plus.
- Travel is required for events and meetings (20%). Travel may include international travel, a passport is required.
Nice To Haves
- Energized by helping build a growing team
- Ability to be successful where there may not be established processes or workflows
- Collaborative mindset and team player
- Proactive problem-solving abilities
- Adaptability and flexibility in a fast-paced environment
- Customer-focused approach
- Strong sense of accountability and ownership
- Experience in insurance, financial services, or a related industry is preferred but not required.
Responsibilities
- Assist Business leaders in planning, organizing, and executing projects and initiatives from inception to completion.
- Track milestones, deliverables, and timelines, ensuring all stakeholders are informed and aligned.
- Review Business leader project documentation, ensure timely sharing of status reports and meeting notes to all stakeholders.
- Act as the liaison between departments to facilitate information flow and resolve issues.
- Coordinate or attend meetings, gather input, and communicate updates to ensure all teams are working toward common goals.
- Identify and escalate potential roadblocks or conflicts to Business leadership.
- Support the launch of Business initiatives including but not limited to new products and marketing campaigns by coordinating tasks, resources, and communications.
- Recommend and help implement process improvements to enhance project delivery and interdepartmental collaboration.
- Document best practices and lessons learned for future initiatives.
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
- Tuition reimbursement
- Industry related certifications
- Professional training
- Matching donation program
- Volunteer opportunities
- Employee driven corporate giving program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
