Senior Implementation Manager

Rain•New York, NY

1d•Hybrid

About The Position

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the Role Rain is seeking a detail-oriented, passionate Implementation Manager to join our team. In this role, you will be a key player in integrating enterprise clients, leveling up our onboarding process across our platform, and helping train product analysts. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

Requirements

4-8+ years of implementation experience in B2B SaaS, fintech, or payments, with a track record of successfully delivering complex integrations
Technical proficiency: Working knowledge of SQL for data analysis, comfort reading code and API documentation, and ability to write basic scripts for testing and automation
Project management skills: Experience juggling multiple implementations simultaneously, managing stakeholder expectations, and driving projects to completion without constant oversight
Customer-facing excellence: Ability to communicate complex technical concepts clearly to both developers and business stakeholders, with strong written documentation skills
Problem-solving mindset: Analytical approach to troubleshooting, pattern recognition for common issues, and creativity in developing workarounds for platform limitations
Startup adaptability: Comfort with ambiguity, ability to context-switch rapidly, and enthusiasm for building processes from scratch in a high-growth environment

Nice To Haves

Payment industry knowledge: Understanding of card transaction flows, authorization/settlement processes, interchange mechanics, etc
Direct experience with card issuing programs or BaaS platforms
Familiarity with stablecoins, blockchain, or crypto payment rails

Responsibilities

Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
Train CSMs, Implementation Specialists, and Product Analysts on onboarding and implementation best practices
Support the design of onboarding workflows for new business customers
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Work with CSMs to define business requirements for onboarding and create user stories
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Benefits

Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.

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