Senior Implementation Manager

DailyPay•Minneapolis, MN

2d•$99,000 - $151,000

About The Position

DailyPay is seeking a forward-thinking, organized, results-driven Senior Implementation Manager to join our team. This individual will be a pivotal member of our implementation team, implementing new business and leading more complex integrations, as well as supporting re-implementations. The Senior Implementation Manager role will focus on our SMB & Enterprise business and will be responsible for managing the entire implementation from pre-sales support through post launch. Success in this role will rely on a combination of strong client and project management skills, technical proficiency, confidence, working with clients and C Suite stakeholders, and the ability to manage the details while seeing the bigger picture.We are looking for an out of the box thinker, who can execute a high volume of projects. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Requirements

Bachelor’s degree in Business, Engineering, or equivalent work experience
3-5+ years of experience in Implementation of SaaS solutions or technical Client Success Manager
Experience working with demanding, high-stakes accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships
Detail-oriented with the ability to set priorities and be flexible in a changing environment
Excellent project and client management skills.
Excellent written communication and presentation skills
Experience leading data validation, unit testing, and UAT
Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.)
Working proficiency in Microsoft Excel and Google Suite
A strong ability to drive solutions on unknown systems, processes and workflows
Experience in early stage products, markets, and companies preferred
Occasional need to work outside of normal business hours as required to support customers may be required

Nice To Haves

Experience with HCM, Payroll and Time Management Systems
Experience with Dell Boomi or similar products

Responsibilities

Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors
Manages technical and non technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable
Perform comprehensive discovery and build robust documentation of the implementation requirements
Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime
Serve as your clients internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls
Work with product and other cross functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality
Perform technical research to provide unique solutions for complex customer integrations
Flexible in an ever changing business environment with expanded volume and responsibility required at times to meet business needs
Provide technical mentorship, elevating team capabilities through knowledge sharing
Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers