Senior Implementation Manager

Invoca

2d • $100,000 - $110,000 • Remote

About The Position

Invoca is seeking a Senior Implementation Manager to lead complex, high-stakes engagements for their enterprise customers. This role is crucial for driving product adoption and ensuring long-term customer success by combining deep technical delivery expertise with a focus on customer business outcomes. The Senior Implementation Manager will report to the Senior Manager, Implementation Services and will act as a strategic leader, guiding cross-functional teams, managing resources, and engaging executive stakeholders. This position is ideal for a technically proficient SaaS delivery professional with extensive product knowledge, a proven history of managing large-scale enterprise implementations, and the ability to achieve customer business outcomes beyond mere project completion.

Requirements

• 5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services, with hands-on technical delivery (e.g., IFM, quality management, or MarTech integration work).
• 1–2 years of hands-on experience building, deploying, or managing agentic AI workflows — distinct from simply using AI tools like ChatGPT or Claude. Candidates should be able to speak concretely to architectures chosen, trade-offs evaluated, and measurable business outcomes delivered.
• Proven expertise in enterprise-level project management, including executive stakeholder management, risk mitigation, and governance frameworks.
• Ability to design, communicate, and execute new implementation strategies tailored to complex customer needs.
• Experience running steering committees, executive reviews, and enterprise-level workshops.
• Strong resource management skills, balancing customer demands with available team capacity.
• Deep product expertise and the ability to translate technical concepts for executive-level decision-making.
• Experience with CRM and project management tools (Salesforce, Jira, Monday.com).
• Must be located in the Central or Eastern Time Zone (CT or ET); Mountain and Pacific Time Zone candidates will not be considered.
• Requires early-morning availability to support UK and European customers.

Nice To Haves

• Experience with marketing technologies (MarTech), call center integrations, and analytics platforms.
• Knowledge of agile project management methodologies.
• Strong technical background in SaaS integrations, APIs, and web technologies.

Responsibilities

• Design & Optimize Implementation Strategies: Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments. Improve and refine the methodology for complex implementations, ensuring scalability and efficiency. Identify themes and develop best practices to positively impact future implementations.
• Lead High-Touch, Enterprise Implementations: Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies. Oversee multi-phase implementations with complex technical integrations, ensuring timely completion and successful execution. Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows. Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.
• Agentic AI Expertise: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem.
• Executive Stakeholder Management: Facilitate steering committees, ensuring key stakeholders are aligned on project milestones, risks, and strategic goals. Act as a trusted advisor to customer executives, influencing decisions and ensuring project success.
• Resource Management: Maintain accurate project records, track milestones, and ensure adherence to implementation Service Level Objectives using project management and CRM tools.
• Executive Communication & Risk Mitigation: Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience. Provide clear, data-driven reporting to executive leadership on implementation performance, customer adoption trends, and engagement impact.
• Cross-Functional Collaboration: Work closely with Sales, Sales Engineering, Product, and Customer Success teams to ensure smooth pre-sales to implementation transitions. Gather insights and advocate for enterprise customer needs with Product & Engineering, influencing feature enhancements and roadmap decisions.
• Global Market Alignment: Maintain an early-morning Central or Eastern Time (CT/ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.

Benefits

• Flexible Time Off
• Paid Holidays (20 U.S. paid holidays, including a winter break)
• Health Benefits (medical, dental, and vision coverage, with multiple plan options)
• Fertility assistance
• 401(k) plan through Fidelity with a company match of up to 4%
• Stock Options
• Mental Health Program (through SpringHealth)
• Paid Family Leave (up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members)
• Paid Medical Leave (up to 12 weeks of 100% paid leave for childbirth and medical needs)
• InVacation (bonus after 7 years of service)
• Wellness Subsidy (for gym memberships, fitness classes, and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed