Senior Implementation Manager

Inspiren

6d • $140,000 - $160,000 • Hybrid

About The Position

As a Senior Implementation Manager, you will be responsible for leading multiple product implementations across the country, with a focus on strategic accounts. Your goal is to ensure customers have a smooth and positive experience with the installation and use of our products within their facilities. You will drive hardware and software delivery, hit project milestones, execute training, and successfully transition customers and sites to a clinical success manager.

Requirements

• Bachelor’s degree in engineering, information technology, or a related field
• A minimum of 8 years’ experience in an implementations, project management, or professional services role, including experience supporting strategic or enterprise accounts.
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget.
• Know-how of lean tools/methodologies.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Ability to travel up to 80%, on short notice, and as needed for customer engagements.

Nice To Haves

• PMP certification is strongly preferred.

Responsibilities

• Develop and implement project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
• Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
• Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
• Lead implementations for strategic accounts.
• Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
• Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.

Benefits

• Competitive Compensation — A strong base salary and variable compensation where applicable.
• Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
• Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
• AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
• Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
• A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
• Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
• Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
• Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior