Senior Implementation Engineer
About The Position
Katana is a remote-first, AI-first SaaS company building powerful inventory and manufacturing software for over 1,500 businesses globally. We are expanding into larger, more complex markets and seeking a Senior Implementation Engineer to own the end-to-end delivery of Katana for our highest-value and most technically demanding accounts. This role involves hands-on work, including technical discovery, system architecture, integrations, data migration, configuration, and go-live. You will be responsible for building integrations, mapping workflows, migrating data, and ensuring customer success. The ideal candidate understands inventory and manufacturing operations and is comfortable with systems like Shopify, WooCommerce, accounting, shipping, and EDI, as well as modern APIs and AI delivery tools. This is a high-touch, customer-facing role where you will be actively involved with customers throughout the implementation process. It is not a project management or purely advisory role, but one for a builder who wants to directly impact revenue and product at scale.
Requirements
- A track record of leading full software implementations end-to-end for high-value or complex accounts — in B2B SaaS, ERP, MRP, or inventory and manufacturing software.
- Direct, hands-on experience with inventory and manufacturing operations — a genuine understanding of how production, stock, and fulfilment actually run across channels and locations, not just in theory.
- Hands-on API and integration experience: building or configuring integrations across e-commerce (Shopify, WooCommerce), accounting, shipping, and EDI.
- Comfort working directly in systems — configuring, mapping and migrating data, troubleshooting integrations, and building workarounds.
- Strong technical discovery and solution design. You translate a real-world operation into a working system.
- Excellent communication. You can lead a technical conversation with a customer and explain a complex setup clearly.
- Comfortable with AI, and hungry to build with it. You're not afraid of AI — you reach for tools like Claude to dig into complex problems and move faster, and you're excited to push what they can do.
- Builder and finisher. You own implementations to go-live and take pride in a clean cutover.
- Hands-on by default. You'd rather build the integration than write a spec for someone else to build.
- Calm under complexity. Dirty data, tight go-live dates, and multi-system integrations energize you.
- Customer-grounded. You care that the customer's operation actually runs — not just that the project closed.
- Adaptable and always learning. We change often and fast, and so does the work — what you do today will look different six months from now. A new system, a strange edge case, an unfamiliar tool: you treat it as something to figure out, not a reason to stall. That goes double for AI tooling — you reach for it first, push what it can do, and fold new capabilities into how you deliver.
- You act like an owner and lead without a title. Here, leadership is a way of working, not a role. You bring your own structure, close gaps before anyone asks, and set the standard others build from — whether or not it's on your job description.
Nice To Haves
- Scripting (JavaScript, Python, SQL)
- iPaaS or middleware (Make, Zapier)
- Experience with MRP, ERP, or inventory platforms
- Experience building something with Claude or Claude Code, even a personal project
Responsibilities
- Own end-to-end implementation of Katana for high-value and complex accounts — multi-channel, multi-location merchants with real operational depth: discovery, solution design, integrations, data migration, configuration, and go-live.
- Design the target system architecture for each account, mapping real-world manufacturing, inventory, and fulfillment workflows into a working Katana configuration.
- Lead data migration and setup — bills of materials, product and material catalogs, stock, suppliers, historical data — with data integrity intact at go-live.
- Build and configure integrations between Katana and the customer's wider system landscape: Shopify, WooCommerce, accounting, shipping, and EDI, using native connectors, APIs, and middleware.
- Develop custom solutions, scripts, and workarounds via API, automation tooling, and middleware that extend Katana to fit advanced requirements.
- Use AI as a core delivery tool — building accelerators, tooling, and solutions that raise the speed and quality of every go-live.
- Build reusable integration solutions, migration tooling, and playbooks that raise delivery speed and quality across the whole Solution Engineering team.
- Take pre-sales calls as part of a full-cycle process — validating technical fit and integration feasibility before commitment.
- Partner with Forward Deployed Engineering and Product to scope and escalate work beyond configuration, with clear diagnostics and prioritization.
- Partner with Sales and Customer Success so complex accounts launch cleanly and are set up for expansion — and mentor Solutions Engineers on hands-on implementation and API techniques.
Benefits
- Market-aligned base salary
- Employee Stock Option Program
- Statutory annual leave aligned with local requirements, with a global minimum of 4 weeks
- 3 paid health days annually
- Your birthday off
- Fully paid 1-month sabbatical + 1,000 EUR travel budget after every four years at Katana
- Home office stipend
- Health & wellness package through Sun Life
- Modern tools and tech, including AI-enabled tools
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
