Senior Implementation Consultant

Fusion Risk Management•London, ON

10d

About The Position

Fusion’s Implementation Consultant II is a key client-facing role within the Customer Team. Implementation Consultants are valued for their knowledge of Salesforce, the Fusion Framework ®, and client needs. The mission is to enable clients to maximize software utilization through a positive project experience. Implementation Consultants work within diverse teams and with various clients of differing complexity. Senior Implementation Consultants are expected to help clients understand the platform and deliver project scope to a high standard.

Requirements

2-5 years of experience working with external clients on technology projects
Salesforce Business Analyst Certification
Ability to learn new skills with the support of your manager and via self-paced training courses
Ability to work on multiple projects simultaneously
Collaborative approach working with teams of varying sizes and clients in different industries
Professional written, verbal, and presentation skills
Tools: Jira, MS Office Suite, Salesforce CRM, Force.com platform, Gearset
Familiarity with AI tools and a willingness to incorporate them into day-to-day work to improve efficiency and effectiveness.

Nice To Haves

Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or a related discipline preferred

Responsibilities

Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the Force.com platform
Follow Fusion’s project methodology and tools to drive our teams and our clients to successful outcomes
Learn industry basics and the functional solutions of the Fusion Framework ®
Hands-on configuration using Force.com and Fusion tools
Lead and support other technical tasks including testing, documentation, environment migrations, and user story management
Lead general project activities including attending meetings, taking notes, and giving demonstrations
Consistently and effectively communicate with internal stakeholders and client teams
Achieve technical certifications throughout your career at Fusion (e.g. Salesforce App Builder, Salesforce Administrator, and others)
Leverage AI tools to enhance efficiency, problem-solving, and innovation in your daily work.
Document and share AI use cases and best practices to support continuous learning and elevate team performance.