Senior implementation consultant

Onomatic•Montreal, QC

6h•Hybrid

About The Position

As a Senior Implementation Consultant, you will independently lead functional workstreams for Onomatic implementations from discovery through go-live and stabilization. Acting as a trusted advisor to customer operations leaders, you will translate complex warehouse requirements into scalable solutions, coordinate decisions across business and technical teams, and mentor less-experienced analysts.

Requirements

Bachelor’s degree in Engineering, Computer Science, Supply Chain, Operations Management, Information Systems, or an equivalent combination of education and experience.
5+ years of experience in business analysis, functional consulting, or enterprise software implementation, including at least 3 years implementing supply chain, warehouse, logistics, manufacturing execution, or automation software.
Experience on at least two full-cycle software implementations, with autonomous ownership of a major functional workstream from discovery through go-live.
Strong working knowledge of warehouse and distribution processes such as receiving, inventory control, replenishment, picking, packing, shipping, returns, and exception management.
Proven ability to lead client workshops, produce functional documentation, configure software, and support testing, training, cutover, and post-go-live stabilization.
Excellent written and spoken English and French
The ability to speak more than 1 language is required for this role in order to conduct business outside of the province of Québec;
Ability to travel within Canada and the United States up to 30% of the time, with a valid Driver’s License

Nice To Haves

Direct experience with WMS, WES/WCS, LMS, TMS, ERP, MES, or warehouse automation and orchestration platforms.
Exposure to conveyors, sortation, AMRs/AGVs, AS/RS, robotics, PLC-connected equipment, or other material-handling automation.
Familiarity with enterprise integrations and data flows, including REST APIs or web services, message-based interfaces, data mapping, SQL, and log analysis.
Experience in a consulting or SaaS delivery environment, including project scoping, estimates, demonstrations, or pre-sales support.

Responsibilities

Lead discovery, current-state and future-state process mapping, fit-gap, and design workshops; document processes, requirements, decisions, assumptions, and acceptance criteria.
Own the functional design and configuration of assigned workstreams; translate operational needs into specifications, user stories, data and integration requirements, and testable outcomes.
Advise customers on warehouse and supply chain best practices; challenge assumptions, explain options and trade-offs, and drive timely decisions.
Coordinate with project managers, product owners, developers, QA, and integration teams to resolve ambiguity, manage dependencies, and keep delivery moving.
Plan and lead functional testing, including scenario design, system and integration testing support, UAT preparation, defect triage, regression validation, and business sign-off.
Own the quality and timely completion of workstream deliverables; proactively manage risks, issues, decisions, actions, and scope impacts.
Lead customer training, operational readiness, cutover, go-live support, and stabilization; participate in on-call rotations and after-hours support as required.
Diagnose complex implementation and production issues using process knowledge, system data, and logs; coordinate investigation and drive resolution.
Mentor business analysts and consultants, review deliverables, and contribute reusable templates, standards, and lessons learned.
Support solution scoping, effort estimates, demonstrations, and proposal inputs when implementation expertise is required.