Senior Implementation Analyst

CVS Health•Hartford, CT

7d•$46,988 - $112,200•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Controls all aspects of customer benefits plan implementation. Communicates with stakeholders internally and externally to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Job description Responsible for directing all aspects of customer benefit plan implementation. Partners with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Leads process improvement efforts to promote on-going enhancements to program installation. Mediates and coordinates resolution of all project deliverables and implementation related issues. Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements. Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.). Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients. Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials. Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products. Furnishes essential feedback on the effect new products lend to the implementation process. May assist with the selection of implementation staff and the development of training activities; Mentors and coaches new/junior staff members.

Requirements

3-5 years in depth knowledge of healthcare industry experience
3 + years Project management and leadership experience.
Experience preparing and delivering presentations.
Experience interacting with various levels of the organization to effectively influence others and achieve optimal results.
Proficient in Microsoft (pivot tools, excel, PP presentations).

Nice To Haves

5-7 years of in depth knowledge of healthcare, PBM, Account Management Medicare experience
Knowledge of Claims and Benefits Testing/Processing Automation, AI tools

Responsibilities

Directing all aspects of customer benefit plan implementation.
Partnering with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
Leading process improvement efforts to promote on-going enhancements to program installation.
Mediating and coordinating resolution of all project deliverables and implementation related issues.
Developing and executing implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements.
Effectively managing implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process.
Collaborating on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements.
Soliciting and assessing internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).
Identifying gaps and recommending enhancements related to new and/or existing products, services and workflows based on a broad view of the organization.
Providing consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients.
Leading critical initiatives that contribute to the development of new or updated implementation tools, resources and materials.
Participating in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process.
Defining, developing and implementing new or redesigned process workflows in support of new products.
Furnishing essential feedback on the effect new products lend to the implementation process.
Assisting with the selection of implementation staff and the development of training activities.
Mentoring and coaching new/junior staff members.