Senior HVAC Technical Service Advisor

FERGUSON•West Columbia, SC

2d•$6,417 - $10,775•Remote

About The Position

Ferguson is seeking a Senior HVAC Technical Service Advisor (TSA) to provide technical training and support for Rheem, Ruud, Goodman, Mitsibushi & DuraStar products. This role involves training Ferguson HVAC staff and the Outside sales team, as well as certifying contractors on specific products like Inverter, Commercial roof tops, and VRF systems. The TSA will also manage regional technical issues and provide solutions to arising technical problems. This position will cover the South Carolina market and requires a central base within the state. Prior experience as an HVAC field installer, service technician, or trainer is highly beneficial.

Requirements

Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands-on HVAC experience, or equivalent combination of education and related experience, required
Understanding of the installation and service of residential and light commercial HVAC equipment, such as furnace, air conditioning, and residential ductless, is required
Strong computer proficiency including use of Microsoft applications and virtual meeting tools, required
Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, needed
Ability to effectively multi-task and handle deadlines
A positive attitude, passion, and ambition to succeed
Strong attention to detail and accuracy
Ability to learn quickly

Nice To Haves

Prior experience as an HVAC field installer, service technician, trainer
HVAC Field service, technical support, or certified trainer experience is preferred

Responsibilities

Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email
Handle technical calls from contractors, assist contractors as well as work with manufacturers
Design and implement training curriculums for both contractors and internal associates
Participation in technical selling to convert contractors to our brands of equipment
Serve as a subject matter expert for contractors/dealers, while, providing HVAC equipment product support with courteous customer support and service
Stay abreast of current installation and service practices and information
Work with vendors towards resolution of issues
Conducts occasional on-site/job site visits to provide technical support and assistance, as needed
Ride along with Territory Managers on Dealer recruitment calls and present features and benefits to the owners and service departments.
Facilitate new equipment installations to ensure the customers have a good experience and feel supported.