Senior HVAC Installation Technician

JC Warner HVAC•Queenstown, MD

1d•Onsite

About The Position

The Senior Installation Technician reports to the Installation Manager and is responsible for providing a high quality customer experience by performing a wide range of HVAC activities for residential and small commercial customers. Customer-based activities require an individual possessing traits of decisiveness, initiative, judgment, integrity, dependability, and the ability to communicate in a technically credible manner. Job-related contact can occur with virtually all demographic groups, with the majority of working contacts being customers, other JC Warner technicians, the Installation Manager, the Estimator and the Service Manager.

Requirements

Must have valid driver's license.
Five or more years of HVACR experience, either as a service or installation technician is preferred.
Advanced knowledge of line and low voltage systems.
Must hold EPA Universal Refrigerant Handling License
Must be able to work from 28' extension ladder and 12' step ladder
Good oral and reading skills, including the ability to read and apply manufacturers' installation instructions and to clearly communicate with residential customers, suppliers, and other employees.
Physical ability to perform all duties noted above under the conditions, circumstances, and weather in Maryland.
Interest and initiative in maintaining his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
Interest and initiative in getting trained to develop point-of-service sales techniques including developing sales leads and conducting sales of unit replacements, add-on units, IAQ services, and service contracts.
Current Maryland drivers license and the ability to operate all types of vehicles in the corporate fleet within 30 days of initial employment
Incumbent must be insurable by current JC Warner HVAC insurance carrier.
Ability to work efficiently given time pressures, non-standard schedule, extreme weather conditions, varying customer needs and demands, and backlog constraints.
Experience, knowledge and proven skills in accurately diagnosing and efficiently accomplishing a job to the mutual benefit of the customer and JC Warner.

Responsibilities

Assisting the Installation Manager in the daily equipment staging and job preparation.
Oversee loading and replenishment of truck on daily basis.
Size and draw ductwork correctly.
Ensure all paperwork is completed on a daily basis including job packets and other installation forms.
Leading by example for installation teams in the timely, efficient and profitable accomplishment of assigned jobs and tasks.
Performing special or complicated installation activities without assistance, as required.
Training Installation Department and other employees on installation-related subjects, including call-back prevention, installation protocols, and lessons learned.
Conducting quality control inspections of installation jobs, monitoring the technical progress of newly assigned installation employees including start-up proceedings, as assigned.
Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, residential service contracts, and developing lead referrals for the sales staff.
Always maintain a professional appearance and attitude.
Performing related duties as directed by the Installation Manager.