SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60046518 1

State of Florida • Boynton Beach, FL

2d

About The Position

The Florida Department of Children and Families (DCF)
is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

The Headquarters Senior Human Services Program Specialist is charged with timely and accurate completion of federal and state mandated reviews of eligibility decisions made by Florida Department of Children and Families Economic Self-Sufficiency (ESS) staff in the Supplemental Nutrition Assistance Program (SNAP), Medicaid and Temporary Cash Assistance (TCA).
Specialist must demonstrate the ability and organizational skills to work independently. The specialist is responsible to provide data to be used as technical assistance to assist the agency in meeting accuracy thresholds in SNAP, Medicaid (Family and SSI-Related), and TCA determinations at both state and federal levels. Extensive knowledge of SNAP, Medicaid (all programs) and TCA policy is required. Expertise in the FLORIDA system, The Worker Portal and other ESS systems is required. Specialist must be proficient in the use of computers, web-based systems and Microsoft Office applications, including Word and Excel.

Requirements

• Must be a current DCF Economic Self-Sufficiency employee.
• Must have at least one (1) years’ experience determining eligibility for Food Assistance
• Must have two (2) years of experience monitoring or conducting Food and Nutrition Services (FNS) quality control Food Assistance review.
• Must have a valid driver’s license.
• Must be willing to travel extensively, including overnight travel.
• Must have experience conducting QMS Quality Assurance Case Readings

Nice To Haves

• Experience as an Economic Self-Sufficiency Supervisor
• Bilingual

Responsibilities

• Conduct secondary Quality Control (QC) case reviews to ensure accuracy and compliance with federal and state SNAP regulations. Includes: reviewing eligibility determinations, household composition, and benefit calculations; verifying case actions against policy; identifying and correcting errors; ensuring all reviews are completed within established timeframes; and maintaining required documentation to support review findings.
• Analyze error trends identified through secondary reviews and develop corrective training initiatives. Includes: tracking and evaluating error data; identifying root causes of deficiencies; creating and distributing training materials, tip sheets, and job aids; and ensuring QC staff remain current with policy and procedural updates to improve overall accuracy and performance
• Complete all documentation in the appropriate system and provides sufficient narrative to support the determination and provide the ability for corrective action to be taken.
• Provide policy and procedural guidance to QC staff, regional coordinators, and internal stakeholders. Includes: interpreting complex federal and state regulations; responding to policy inquiries with clear and concise guidance; providing supporting policy references; and ensuring consistent application of policy across all reviews.
• Serve as a liaison between Quality Control, regional operations, and external partners. Includes: communicating case findings and required corrective actions; providing guidance to ensure timely case corrections; responding to rebuttals and inquiries within established timeframes; and maintaining professional, effective working relationships to support program compliance and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed