68064781 - HUMAN SERVICES PROGRAM SPECIALIST

State of Florida•Tallahassee, FL

About The Position

This position is situated in the Bureau of Central Services within the Division of Health Quality Assurance. The Bureau provides services and support to the facility licensure function of the Agency and is comprised of four units: the Background Screening Unit, the Financial Analysis Unit, the Central Intake Unit, and the Systems, Training, and Support Unit. These units are responsible for the receipt and distribution of all health care facility applications and processing of associated fees; the background screening of facility owners, administrators, personnel, and Medicaid providers, and other personnel working with Florida’s vulnerable population; the financial analysis and financial data collection of health care facilities; and the systems management, data support and training within the Division. The Background Screening Unit processes screening results and makes eligibility determinations for a variety of applicants and individuals required to be screened to work with Florida’s vulnerable population. The Unit is also responsible for the maintenance and administration of the Care Provider Background Screening Clearinghouse.

Requirements

Ability to plan, organize and coordinate work assignments.
Knowledge and skills of the computer application of various software.
Ability to communicate effectively in writing and verbally.
Ability to establish and maintain effective working relationships with consumers and other agency staff.
Ability to actively listen.
Ability to deescalate irate callers.
Knowledge of analytical thinking and problem solving skills.
One year of customer service experience
Six months of office/professional experience

Nice To Haves

Knowledge of the Clearinghouse Screening Management System
At least 6 months of Call Center experience within the last 2 years
Bi-lingual is preferred but not required.

Responsibilities

Receives exemption application packet for completeness.
Conducts data entry of information necessary for analyst review.
Prepares case files for review and distributes to analyst.
Prepares correspondence if necessary.
Provides technical assistance and consultation with health care providers, Field Offices, other Agency staff and regarding screening results and the background screening website to include main line calls.
Performs other background screening duties as required.

Benefits

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts