Sr. Human Resources Generalist

NORA•St. Charles, IL

2d•$95,000 - $115,000•Onsite

About The Position

The Senior HR Generalist is a core member of NORA's Human Resources team, serving an organization of 1,100+ employees operating across more than 60 bases nationwide in a 24/7 organ-transportation logistics environment. This is a hands-on role that requires a skilled HR professional who is equally comfortable building relationships with frontline employees and navigating complex employee relations matters. The HR Generalist is a trusted, visible presence for employees and managers across NORA's distributed workforce, bringing both rigor and empathy to every interaction. With a primary focus on recruiting and employee relations, this role partners closely with the Director, Employee Experience & Talent to deliver consistent, compliant, and mission-aligned HR support across the full employee lifecycle.

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
5+ years of progressive HR experience with demonstrated depth in employee relations.
Proven ability to conduct workplace investigations and manage ER matters with sound judgment, discretion, and appropriate documentation.
Experience administering corrective action frameworks and supporting progressive discipline processes.
Full-cycle recruiting experience across a variety of positions; experience with applicant tracking systems (ATS).
Working knowledge of federal and state employment law including FLSA, FMLA, ADA, EEOC, and state-specific requirements.
Strong interpersonal and communication skills; ability to build trust and credibility with all employees and managers.
High degree of discretion, professional judgment, and integrity in handling sensitive and confidential information.
Ability to manage multiple priorities in a fast-paced, operationally complex environment.
Experience in transportation, logistics, healthcare, or other regulated, mission-driven industries.
Experience supporting distributed, field-based, or 24/7 workforces (drivers, dispatch, remote/hub-based teams).

Nice To Haves

Professional HR certification (SHRM-CP, PHR, or equivalent).
Experience in applicant tracking systems; experience with Dayforce HRIS platform is a plus.

Responsibilities

Manage full-cycle recruiting for dispatchers, corporate office-based positions, and field-based positions as needed.
Screen applicants, conduct structured behavioral-based interviews, and facilitate the selection process in alignment with NORA's mission, values, and competency framework.
Maintain applicant tracking records; generate recruiting metrics and pipeline reports for the Director and leadership team.
Serve as a primary employee relations resource for frontline employees and managers — a visible, accessible, and trusted point of contact for concerns, questions, and guidance.
Conduct thorough, timely, and unbiased investigations into employee complaints, policy violations, and conduct issues; document findings and recommend appropriate resolution.
Partner with managers to administer corrective action, progressive discipline, and performance improvement plans (PIPs) in a consistent and legally sound manner, while partnering with Director.
Support managers through difficult employee conversations including performance concerns, conflict resolution, and separations — providing coaching, documentation guidance, and real-time backup.
Maintain thorough, accurate, and confidential documentation for all employee relations matters.
Interpret and apply HR policies and applicable employment law (federal, state, and local) to employee relations situations across NORA's multi-state footprint.
Coordinate leave administration (FMLA, ADA, state leave) by engaging the interactive process, issuing required paperwork, and tracking time off taken.
Manage workers' compensation claims from initial reporting through closure, partnering with HR Leadership and management as needed.
Respond to unemployment claims.
Serve as backup to the Payroll Manager for payroll processing, ensuring continuity of pay operations during staff absences.
Learn and maintain proficiency in payroll processing procedures to be fully prepared to step in when needed.
Support the preparation of HR reports, compliance filings, and audit documentation as directed.
Contribute to the development and maintenance of HR policies, procedures, and employee-facing resources.
Facilitate and continuously improve NORA's new-hire orientation process, ensuring employees are introduced to the mission, values, and culture from day one.
Coordinate role-specific onboarding plans with functional leaders and operations teams to accelerate time to productivity across NORA's diverse roles.
Serve as backup to the HR Coordinator for onboarding activities.
Coordinate exit interviews, off boarding, separation trends, and share findings with the Director to support retention and employee-experience improvements.
Support NORA's participation in engagement initiatives & community engagement activities that connect employees to the organ donation ecosystem and NORA's mission.