Senior HR Programs and Business Partner

PayByPhone•Vancouver, BC

12d•Hybrid

About The Position

The Senior HR Programs & Business Partner role at PayByPhone is primarily focused on the design, delivery, and continuous evolution of global people programs and policies. You will lead the development and implementation of scalable, globally consistent HR programs that drive organizational performance and employee experience. This includes key HR lifecycle areas such as Total Rewards, Talent Management, Performance Management, Policies, Learning & Development, and Employee Engagement, ensuring alignment with business strategy and effective delivery across all regions. Alongside this, you will partner with senior leaders to support business priorities, providing thoughtful guidance and helping to scale HR support across the organization. You will also contribute to HR operations, ensuring consistent, compliant, and high-quality delivery across the employee lifecycle, from onboarding to offboarding in close collaboration with the broader HR team. This is a highly impactful, hands-on role with global scope across Canada, the US, the UK, France, Germany, Switzerland, the Netherlands, and future regions. You will play a key role in shaping HR programs from design through to execution, building foundational capabilities, and driving initiatives aligned with organizational priorities and long-term goals.

Requirements

5+ years of progressive experience in HR Program Management including Total Rewards and HR Business Partnering
Bachelor's degree in human resources, business, or related field.
HR certification is a bonus (e.g. CHRP, SHRM, CIPD, etc.)
Degree in HR, Business, or a related field (or equivalent experience).
Proven ability to influence and lead through partnership rather than authority.
Supporting the design and delivery of employee lifecycle programs and HR initiatives.
Translating requirements into structured HR processes and tools.
Contributing to Total Rewards programs, including compensation and benefits.
Delivering HR projects in a cross-functional environment.
Compensation benchmarking, salary frameworks, and job architecture design.
Total Rewards program execution (benefits, retirement, bonus, commission governance).
HR program governance, portfolio prioritization, and roadmap planning.
Comfortable building and optimizing HR processes from the ground up.
Thrives in dynamic, evolving environments with a continuous improvement mindset.
Balances operational excellence with strategic thinking.
Strong stakeholder management, communication, and problem-solving skills.
Organized, detail-oriented, and accountable with strong follow-through.
Able to simplify complex issues and know when to escalate.
Builds trust, drives accountability, and promotes consistency across HR practices.
Passionate about employee experience and acting as a strong ambassador for PayByPhone.

Responsibilities

Lead the design, implementation, and continuous improvement of global HR programs across key lifecycle areas, including Performance Management, Employee Engagement, Talent Management, Total Rewards, Policies, and Learning & Development.
Develop and maintain a globally consistent policy framework, ensuring alignment with business strategy and regional requirements.
Own and drive key HR initiatives aligned to organizational priorities, Board direction, HR Goals, and Key Results.
Partner with HR colleagues and leadership to ensure effective rollout, adoption, and sustainability of programs across all regions.
Monitor program effectiveness, establish success metrics, and continuously evolve offerings to enhance employee experience and organizational performance.
Design and support the delivery of global compensation programs, including annual salary reviews, frameworks, and governance.
Drive initiatives that promote a high-performance, feedback-driven culture aligned with organizational values.
Enable leaders through frameworks, tools, and training to effectively manage performance, development, and team effectiveness.
Partner on initiatives to strengthen employer brand, including employee value proposition and external platforms (e.g., Glassdoor).
Act as a trusted partner to leaders, aligning people programs with business goals.
Support workforce planning, team effectiveness, and organizational design.
Coach managers on performance management, employee relations, and HR best practices.
Identify opportunities and recommend solutions to enhance engagement, performance, and retention.
Provide day-to-day operations support, including employee documentation, HR inquiries, and record management.
Support onboarding and offboarding processes.
Partner with Talent Acquisition and hiring managers to support recruitment activities when required.
Conduct exit interviews and analyze trends to inform continuous improvement initiatives.
Lead enhancements to HR Systems such as BambooHR as it relates to the people programs (includes workflows and automation to support scalable program delivery).
Ensure data accuracy, reporting capability, and actionable insights across HR metrics.
Develop documentation, templates, and tools to enable efficient HR operations.
Train managers and employees on HR systems and processes as required.
Ensure HR practices comply with local labor laws, employment standards, and data privacy regulations across regions.
Maintain awareness of regional requirements and partner with local experts where needed.
Contribute to global and regional HR projects and initiatives.
Maintain HR knowledge resources and internal documentation (e.g., Confluence).
Collaborate closely with the broader HR team to ensure continuity and shared accountability.