Senior HR Generalist

KEYSTONE CPAS LLC•Reno, TX

13d•$78,000 - $95,000•Hybrid

About The Position

Keystone CPA is seeking an experienced, highly organized Senior HR Generalist to own and execute the firm's day-to-day Human Resources and employee lifecycle functions. The role carries clear accountability for timely completion, accurate documentation, and a consistent employee experience. This is a hands-on role for an HR professional who enjoys creating structure, solving problems, supporting employees and managers, and making sure important people processes actually get completed. The Senior HR Generalist will serve as a primary resource for employee HR matters and will own or coordinate onboarding, employee relations, performance-management processes, HR systems, policies, benefits, leave, employee records, offboarding, compliance, workforce administration, incentive-program administration, and employee experience. A significant component of this position is ensuring that new employees are fully prepared to join Keystone. This individual will work closely with firm leadership, managers, the Chief Recruiting Officer, employees, and Keystone's third-party technology, benefits, HR, and professional advisers. The ideal candidate is comfortable working in a growing, entrepreneurial professional-services environment where priorities can move quickly and successful HR requires excellent judgment, attention to detail, personal accountability, and persistent follow-through.

Requirements

Approximately 5+ years of progressive Human Resources experience, preferably as an HR Generalist, Senior HR Generalist, HR Business Partner, People Operations Generalist, or similar hands-on role.
Experience supporting employees and managers within a small to midsized, growing organization.
Experience working in a professional-services, accounting, financial-services, legal, consulting, or similarly deadline-driven professional environment is strongly preferred.
Experience in a startup, entrepreneurial, or rapidly scaling organization is highly desirable.
Experience with remote/hybrid environments.
Demonstrated experience with employee relations and performance-management documentation.
Experience owning or coordinating comprehensive new-hire onboarding and employee lifecycle processes.
Working knowledge of employment practices and HR compliance.
Experience working with HRIS and payroll platforms; Paylocity experience is strongly preferred.
Experience coordinating with outside benefits, IT, payroll, background-check, and other vendors.
Experience with CCH Axcess or other accounting/professional-services practice-management software is a plus.
Strong written and verbal communication skills.
Exceptional organization, documentation, attention to detail, and follow-through.
Ability to manage multiple new hires, deadlines, vendors, managers, and employee needs simultaneously.
Ability to handle confidential and sensitive matters with discretion and sound judgment.
Comfortable working independently, identifying what needs to happen, and driving responsibilities through completion without waiting for detailed instructions.
Experience maintaining practical HR metrics, completion dashboards, or management reporting that makes overdue actions and ownership visible.

Nice To Haves

PHR, SPHR, SHRM-CP, or SHRM-SCP certification is a plus but not required.

Responsibilities

Serve as a primary point of contact for employees regarding day-to-day HR questions and concerns.
Maintain accurate employee records, personnel files, and HR documentation.
Administer and maintain HR processes and employee information within Paylocity.
Coordinate employment-status changes, compensation changes, promotions, transfers, and other employee updates.
Maintain HR calendars and ensure required activities are completed on schedule.
Develop and improve practical HR processes, checklists, templates, and documentation as the firm continues to grow.
Coordinate with firm leadership, managers, and third-party providers to ensure HR responsibilities are completed accurately and timely.
Ensure HR processes, communications, documentation, and employee support are consistently administered across on-site, hybrid, and remote employees.
Maintain a current staffing roster, organizational chart, employment-status information, and position data needed for leadership workforce planning.
Prepare a concise monthly people-operations dashboard covering headcount, turnover, open-position handoffs, onboarding status, performance-review completion, manager 1:1 completion, material leave or employee-relations items, and overdue HR actions.
Maintain an HR action log with accountable owners, due dates, and escalation status for unresolved people matters that require follow-through.
Administer and track approved employee incentive programs, including KPIs, scorecards, and bonus metrics, in coordination with leadership.
Coordinate new-hire paperwork, employment documentation, and preboarding requirements.
Confirm required background checks have successfully cleared through Keystone's third-party background-check provider and communicate clearance/status with appropriate hiring-team members.
Maintain comprehensive onboarding checklists and track each new hire through completion.
Prepare and review new-hire welcome letters and communications.
Develop and coordinate a detailed two-week onboarding and training agenda for each new employee in partnership with managers and appropriate subject-matter experts.
Coordinate with managers, IT, operations, and outside vendors to confirm first-day readiness and clear ownership of required onboarding items.
Coordinate laptops and other technology with Keystone's third-party IT providers.
Confirm new-hire Outlook/email accounts and appropriate system access have been created prior to the employee's start date.
Add new employees to appropriate recurring meetings, team huddles, firmwide meetings, holiday calendars, and other organizational communications.
Ensure each new employee receives Keystone's approved professional virtual meeting background.
Obtain employee bios and professional headshots as required.
Coordinate updates to employee profiles, corporate banners, website information, and applicable professional/social-media links.
Prepare and send Keystone new-hire swag packages.
Coordinate office-specific onboarding needs, including keycards, parking passes or instructions, office signage, workspace readiness, and other physical-access requirements.
Facilitate the HR portions of new-hire orientation.
Ensure required policies, acknowledgments, forms, and employment documentation are completed.
Assist employees with completing benefits enrollment through Keystone's third-party benefits provider and follow up on outstanding enrollment requirements.
Confirm each new employee's annual hourly/work schedule is properly established in CCH Axcess or other applicable scheduling software.
Conduct or coordinate appropriate new-hire check-ins following the employee's start date.
Serve as an approachable and trusted HR resource for employees and managers.
Receive and appropriately document employee concerns.
Assist managers with employee communication and workplace issues.
Conduct or coordinate employee-relations inquiries when appropriate.
Recognize matters requiring escalation to firm leadership, outside HR consultants, or employment counsel.
Maintain appropriate confidentiality and thorough documentation.
Promote consistent application of firm policies and employment practices.
Administer Keystone's performance-review process, including new-hire performance check-ins and scheduled firmwide reviews.
Maintain review calendars, communicate deadlines, track to completion.
Maintain required documentation.
Support managers in documenting employee performance concerns.
Coordinate Performance Improvement Plans and corrective-action documentation as directed by leadership.
Establish and maintain a process for managers to conduct meaningful employee 1:1 conversations at least quarterly.
Provide practical tools, reminders, and discussion guides where appropriate.
Track completion and follow up with managers when conversations are overdue.
Support managers in maintaining consistent communication, accountability, and engagement with remote and hybrid employees, including timely 1:1s and follow-up on performance or communication concerns.
Identify recurring engagement, communication, development, performance, or retention themes and provide leadership.
Provide a concise quarterly summary of material patterns and recommended follow-up.
Serve as a primary employee contact regarding benefits and HR programs.
Coordinate PTO, sick leave, and other leave administration.
Maintain accurate employee information within Keystone's HRIS.
Coordinate with payroll, benefits brokers, insurance providers, and other third-party vendors.
Support annual benefits enrollment and employee communications.
Maintain Keystone's employee handbook and HR policies.
Assist leadership with consistent policy administration.
Monitor required employment documentation and compliance activities.
Coordinate required notices, acknowledgments, and HR documentation.
Maintain appropriate records relating to background checks and other employment requirements.
Work with outside HR advisers or employment counsel when legal guidance is appropriate.
Help create a professional, organized, and welcoming employee experience from offer acceptance through ongoing employment.
Conduct appropriate ongoing employee and check-ins.
Identify patterns affecting employee experience, engagement, and retention.
Support managers in improving employee communication and engagement.
Monitor for engagement, communication, inclusion, and retention issues that may disproportionately affect remote or hybrid employees and escalate recurring patterns to leadership.
Coordinate practical employee-recognition and engagement initiatives.
Coordinate employee departures and offboarding.
Maintain required separation documentation and administrative records.
Coordinate with IT, payroll, benefits providers, managers, and other stakeholders regarding employee departures.
Ensure appropriate system-access, equipment-return, and administrative processes are initiated and completed.
Conduct or coordinate exit interviews and capture meaningful feedback.
Identify recurring themes or trends and incorporate material exit findings into the people-operations dashboard and leadership discussions.
Maintain a clear handoff between recruiting and ongoing employment.