Senior HR Business Partner

PagerDuty • San Francisco, CA

5d • Hybrid

About The Position

PagerDuty is seeking a Senior HR Business Partner to join their global team and contribute to their culture of innovation and growth. This role is a dynamic, hands-on partnership for someone ready to thrive in a fast-paced, hyper-growth environment. The position requires coming into the San Francisco office two days per week as part of PagerDuty’s hybrid work model. The Senior HR Business Partner will assess, coach, and influence talent and people leaders while modeling company values with integrity and optimism.

Requirements

• Bachelors of Business, Human Resources or other relevant degree
• 3+ years of related experience in Human Resources organization, preferably in SaaS or hi-tech industry
• Minimum of 2 years previous experience as an HR Business Partner or HR Generalist supporting employees and people managers across technical, customer-facing, and corporate roles.
• Proven track record of managing complex global employee relations cases and supporting organizational programs.
• Demonstrated ability to leverage AI tools to drive HR process efficiency.

Nice To Haves

• You work effectively with global and distributed teams in a fast-paced environment.
• You have a ‘can-do’ and curious attitude and a customer-focused approach to problem-solving.
• You possess solid business acumen and strong program/project management skills.
• You have the ability to prioritise among competing priorities and are highly detail-oriented.

Responsibilities

• Partnering with Management teams to execute HR Programs and initiatives and drive employee engagement and retention
• Assessing organizational health and effectiveness on a regular basis and identify opportunities to drive improvements and efficiencies
• Utilizing people metrics to drive key insights/decisions around growth and retention to help support the leadership teams
• Collaborating with the leadership and managers on organizational change initiatives, people/performance decisions, actions, talent management development, employee engagement, communication, and program rollouts
• Lead coaching and feedback efforts and make recommendations based on a combination of past experiences and in-depth knowledge.
• Partnering with other departments and teams in the organization in order to solidify open communication, consistent collaboration and effective workflow for all operations/strategic purposes
• Support the evaluation, piloting, and deployment of AI/ML tools for the People org, that will automate high-volume HRBP activities, such as performance cycle summary generation and organizational health assessments.
• Proactively review and document HRBP workflows, identifying high-friction processes, design and document scalable, AI-augmented solutions to maximize efficiency and reduce administrative burden.
• Collaborate with our analytics team to leverage advanced people metrics and analysis to generate actionable insights on talent growth, retention, and organizational effectiveness for senior leadership decision-making.
• Partnering closely with US-based HR teams, lead complex employee relations cases including workplace investigations, and conflict resolution while ensuring compliance with global employment laws and company policies.
• Collaborate with People Team specialists, HRBPs and people managers to successfully execute core HR programs (e.g., performance management, compensation planning) that enhance employee engagement and retention.
• Establish robust cross-functional relationships to ensure consistent communication, effective collaboration, legal compliance and alignment on operational and strategic HR goals.
• Support international mobility and cross-border employment matters, as needed

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior