Senior HR Business Partner

PagerDuty • San Francisco, CA

5d • $110,000 - $166,100 • Hybrid

About The Position

PagerDuty is seeking a Senior HR Business Partner to join their global team. This role will focus on growing the company's culture of innovation and scaling its award-winning team. The Senior HR Business Partner will assess, coach, and influence talent and people leaders, modeling company values with integrity and optimism. This is a dynamic, hands-on partnership role for someone ready to thrive in a fast-paced, hyper-growth environment. The position requires coming into the San Francisco office two days per week as part of PagerDuty’s hybrid work model.

Requirements

• Bachelors of Business, Human Resources or other relevant degree.
• 3+ years of related experience in Human Resources organization, preferably in SaaS or hi-tech industry.
• Minimum of 2 years previous experience as an HR Business Partner or HR Generalist supporting employees and people managers across technical, customer-facing, and corporate roles.
• Proven track record of managing complex global employee relations cases and supporting organizational programs.
• Demonstrated ability to leverage AI tools to drive HR process efficiency.
• Ability to work effectively with global and distributed teams in a fast-paced environment.
• Solid business acumen and strong program/project management skills.
• Ability to prioritise among competing priorities and are highly detail-oriented.

Nice To Haves

• You have a ‘can-do’ and curious attitude and a customer-focused approach to problem-solving.

Responsibilities

• Partnering with Management teams to execute HR Programs and initiatives and drive employee engagement and retention.
• Assessing organizational health and effectiveness on a regular basis and identify opportunities to drive improvements and efficiencies.
• Utilizing people metrics to drive key insights/decisions around growth and retention to help support the leadership teams.
• Collaborating with the leadership and managers on organizational change initiatives, people/performance decisions, actions, talent management development, employee engagement, communication, and program rollouts.
• Lead coaching and feedback efforts and make recommendations based on a combination of past experiences and in-depth knowledge.
• Partnering with other departments and teams in the organization in order to solidify open communication, consistent collaboration and effective workflow for all operations/strategic purposes.
• Support the evaluation, piloting, and deployment of AI/ML tools for the People org, that will automate high-volume HRBP activities, such as performance cycle summary generation and organizational health assessments.
• Proactively review and document HRBP workflows, identifying high-friction processes, design and document scalable, AI-augmented solutions to maximize efficiency and reduce administrative burden.
• Collaborate with our analytics team to leverage advanced people metrics and analysis to generate actionable insights on talent growth, retention, and organizational effectiveness for senior leadership decision-making.
• Partnering closely with US-based HR teams, lead complex employee relations cases including workplace investigations, and conflict resolution while ensuring compliance with global employment laws and company policies.
• Collaborate with People Team specialists, HRBPs and people managers to successfully execute core HR programs (e.g., performance management, compensation planning) that enhance employee engagement and retention.
• Establish robust cross-functional relationships to ensure consistent communication, effective collaboration, legal compliance and alignment on operational and strategic HR goals.
• Support international mobility and cross-border employment matters, as needed.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior