Senior HR Business Partner

Decagon • San Francisco, CA

23d • $190,000 - $240,000 • Onsite

About The Position

Decagon is seeking a Senior HR Business Partner to serve as a trusted advisor to leaders across its Customer and Sales organizations. This is a foundational role focused on providing hands-on partnership to executives and managers while building out the HRBP function for scale. The role involves anticipating organizational needs, shaping leadership effectiveness, and ensuring the people strategy supports Decagon's rapid SaaS growth, with a particular focus on revenue-generating teams. The Senior HR Business Partner will also establish frameworks, playbooks, and practices for the HRBP team as the company scales globally.

Requirements

• 8+ years of experience in HR, with a strong track record as an HRBP or People Partner in high-growth SaaS or tech companies, ideally supporting Sales, Customer Success, or other revenue-generating orgs.
• Experience advising executive and senior leaders across multiple functions.
• Deep fluency in GTM/Customer org dynamics: quota-carrying performance management, ramp and productivity curves, incentive comp structures, and account/territory coverage models.
• Expertise in org design, change management, workforce planning, and succession planning.
• Strong understanding of performance management, employee relations, compensation, and engagement practices.
• Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams.
• Excellent interpersonal and communication skills; able to build trust at all levels of the company.
• Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment.

Nice To Haves

• Thrive in hypergrowth SaaS environments where ambiguity is the norm.
• Bring global HR experience (multi-country orgs, EORs, compliance at scale) — particularly relevant given Decagon's Customer and Sales orgs are among the first to scale internationally.
• Worked closely with Finance and RevOps on headcount planning and sales compensation strategy.
• Bring an AI-forward mindset to HR operations — using tools to automate repetitive HRBP work and free up time for strategic partnership.

Responsibilities

• Act as a strategic advisor to senior leaders across Customer and Sales orgs (Sales, Customer Success, Implementation).
• Partner with executives on org design, workforce planning, territory/coverage models, and team effectiveness.
• Partner with Finance and RevOps/Sales Ops on headcount planning, sales compensation design, and comp cycle execution for GTM orgs.
• Build the playbooks and frameworks — onboarding, ramp, performance calibration, comp cycles — tailored to the pace and structure of revenue-generating teams.
• Provide coaching to leaders and managers on performance, feedback, and people leadership, including sitting in on difficult conversations and providing immediate, actionable feedback.
• Coach frontline and second-line sales/CS managers on inspection rigor and differentiating performance in a quota-driven environment.
• Drive consistent and fair performance management, promotions, and career development processes.
• Use people and business data — attrition, ramp, pipeline, productivity — to proactively flag talent and retention risk before it becomes a business problem.
• Serve as a trusted advisor on complex employee relations matters within Customer and Sales orgs, balancing fairness, business need, and compliance.
• Build a culture of trust and transparency by advising leaders on communication, recognition, and engagement strategies.
• Collaborate with People Ops, People COEs, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience.
• Own change management initiatives, guiding teams through periods of transformation and growth.
• Define and implement the HRBP operating model, setting the foundation for a growing HRBP team.
• Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making.

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed