Senior Housing Coordinator

Brilliant Corners•San Mateo, CA

7d•Hybrid

About The Position

Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. The Senior Housing Coordinator will provide housing support and coordination, move-in coordination, reasonable accommodation request reviews/support, Salesforce auditing, Housing Coordinator training manual development/updates, and housing retention services to participants. The Senior Housing Coordinator will maintain a caseload of 30 clients and will work directly with tenants and ongoing case management to ensure that tenants successfully retain their housing over time. They will ensure tenant well-being and unit habitability by conducting weekly, monthly, and quarterly visits and will work creatively and collaboratively to prevent eviction and other housing-related issues.

Requirements

Experience presenting in front of a large group of people
Experience with interpreting data and running reports
Willingness to travel and make multiple visits in the field
Experience working with homeless individuals
Highly organized and reliable
Able to take feedback well
Experience working in a crisis setting and ability to respond appropriately in an emergency
Knowledge of supporting housing
Knowledge of Fair Housing Laws and reasonable accommodations
Excellent verbal and written communication skills
Strong interpersonal skills
Possession of a valid California driver’s license, a clean driving record, and automobile insurance
Access to reliable transportation
Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
Flexibility required regarding scheduling and prioritizing of tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Ability to work independently and collaboratively

Nice To Haves

PowerPoint preferred

Responsibilities

Collaboratively work with Service Providers, Property Management and/or Facility Administrator/Staff on all resident issues with support from the Program Supervisor.
Coordinate regular meetings with partner agencies and take the lead on facilitating the meetings on behalf of Brilliant Corners.
Coordinate move-ins
Act as a liaison between clients, Service Providers/Case Management partners
May assist with various trackers like exits and move-ins
May assist with housing placements and assignments
Review and provide support for reasonable accommodations
Audit Salesforce data
Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
Assist with developing/updating Housing Coordinator training manual and onboarding new staff on the team
Respond to housing and tenant-related emergencies during normal business and after hours.
Maintain a caseload of about 30 clients
Become competent with the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988
Assess the need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process of obtaining the request
Educate community members about the housing needs of identified program participants and the importance of supportive housing
Submit and follow up on tenant maintenance requests
Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of tenants, staff and organizational information at all times and exercise appropriate boundaries with tenants
Routinely make home visits and phone calls to program participants
Attend all agency staff meetings and trainings, as well as department meetings and case conferences
Other duties as assigned