Senior House Manager - Melrose

Jericho Project•Bronx, NY

1d•Onsite

About The Position

The Senior House Manager reports to the Manager of Building Operations and is responsible for the administrative support and overall security functions in the building. This role involves assisting with leases, LIHTC compliance, and Section 8 recertification, tracking tenant lease documentation, and supporting the review of HAP reports. The position also includes managing unit vacancies, communicating with tenants, providing reports on building conditions, updating lease and building documentation in AppFolio, and assisting with filing and rent collection. Additionally, the Senior House Manager is responsible for securing and maintaining the safety of tenants and the facility, scheduling and conducting fire drills, ensuring residents respond to fire alarms, conducting extinguisher inspections, tracking contractors, and managing purchases and deliveries. A key aspect of the role is building security, which includes providing crisis intervention, documenting building tours and incidents, monitoring client/visitor activity, maintaining compliance with fire safety codes, conducting floor checks, and assisting with scheduling other house managers. Other duties as assigned.

Requirements

HS Diploma highly preferred.
1-year customer service experience required.
Fire Guard Certification (F02) required.
Good computer skills knowledge required.
Ability to communicate clearly and concisely both verbally and in writing.
Ability to use judgment and make sensible, practical and concise decisions in an emergency situation and have an interest in property management.
Ability to lift up to 50 lbs.
Ability to travel to various sites.
One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs.
Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Responsibilities

Assist with Leases, LIHTC Compliance, and Section 8 Recertification.
Track tenant lease documentation including recertification, renewal dates, missing/required documentation.
Support MBO in review of HAP reports and track package status, funder communication and follow up.
Review tenant legal action documentation.
Review and track unit vacancies, timelines.
Effectively communicate with tenants on lease needs, building events, concerns and meetings.
Provide reports and status updates to the super, handyperson and leadership on building conditions.
Update all lease and building documentation in AppFolio.
Maintain unit inspection documentation.
Secure delivery of weekly checks to Finance.
Assist with filing and rent collection.
Securing and maintaining the safety of the tenants and the facility.
Schedule and conduct fire drills, documentation and fire safety equipment maintenance/inspection logs.
Ensure that all residents respond to fire alarms.
Periodically attend house meetings, case conferences, and staff meetings.
Conduct extinguisher inspections on the first business day of each month.
Track contractors and report to building super.
Purchase, track and monitor deliveries.
Provide crisis intervention when necessary and report incidents to clinical and operations.
Responsible for reporting and electronically documenting all building tours, daily logs of tenants and incidents on site.
Assume responsibility for the overall running of the facility in the absence of full-time staff.
Monitor client/visitor activity.
Maintain compliance with fire safety codes.
Maintain security by conducting floor checks twice a shift.
Assist with scheduling part time, per diem house managers to cover scheduled and unscheduled absences
Other duties as assigned.