Senior Hotel Sales Manager

Q - Center•St. Charles, IL

10d•Onsite

About The Position

The Senior Hotel Sales Manager is responsible for strategizing, uncovering, building and growing undeveloped business, accounts and assigned markets for the property while simultaneously reducing client turnover. This position will be required to collaborate with the Director of Sales and Marketing, researching and developing target action plans on business opportunities. They will be responsible for all activities to penetrate these target accounts, markets and bookings; up to and including: solicitation calls, traces, follow ups and email communication. This position will work closely with the sales team to communicate progress, next steps and leads. This position is on-site, with a varying schedule that includes, days, afternoons, some evenings, and some weekends.

Requirements

Minimum of 6 years’ of progressive hotel sales experience; or a 4 year college degree and at least 2 year of related experience; or a 2 year college degree and 3 or more years of related experience.
Must have a valid driver’s license.
Must be skilled in Windows, Delphi, Company approved spreadsheets and word processing.
Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
Organization within business plan, strategies, time management, etc.

Responsibilities

Strategizing, uncovering, building and growing undeveloped business, accounts and assigned markets for the property while simultaneously reducing client turnover.
Collaborating with the Director of Sales and Marketing, researching and developing target action plans on business opportunities.
Performing all activities to penetrate target accounts, markets and bookings, including solicitation calls, traces, follow ups and email communication.
Communicating progress, next steps and leads with the sales team.
Maximizing financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
Managing budget, forecast, expense, records, and contracts.
Operating all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Identifying and developing new business opportunities by searching industry and related events, publications and announcements.
Focusing efforts and primary attention to historic property Lost and Turned Down business.
Reviewing and building action plans from reader board information/target market (shift share).
Communicating all marketing/promotional specials with target accounts.
Building strategic business development plans quarterly/annually.
Reporting out progress, findings and potential leads with the sales team.
Developing, implementing and constantly modifying sales action plans to meet and/or exceed month/annual sales activity and volume goals.
Assisting in implementing special promotions relating to direct sales segments, i.e. department events, trade shows, sales blitzes, etc.
Attending conferences and professional association meetings and promoting the property, highlighting key features and benefits.
Working efficiently through all market types.
Qualifying leads from marketing campaigns as sales opportunities.
Contacting potential clients through cold calls and emails.
Maintaining, cultivating and growing key accounts and keeper accounts.
Developing a full working knowledge of operations of the property, including Food and Beverage, Guest Services and Reservations.
Developing a complete knowledge of company sales policies and Standard Operating Procedures, and ensuring knowledge of and adherence to those policies by the sales team.
Conducting a professional, thorough site inspection of the property with clients, exhibiting key features and benefits.
Developing and maintaining market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
Assisting in developing strategies to increase share from competitors when the property revenue penetration goals are not being met.