Senior Help Desk
About The Position
At DivergeIT, we’re recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We’re seeking a highly skilled and motivated Senior Help Desk Technician to join our dynamic team and further our commitment to excellence. At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications. The ideal candidate will be the senior escalation point for a team of technicians of varied skillsets and experience. These technicians provide remote support to clients who possess both Windows and Apple environments. The ideal candidate must demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15). The Senior Technician must also be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices. You must have a solid foundation in troubleshooting Cloud-based network technologies across multiple client environments, user desktop issues concerning network connectivity, email, printers, and user account permissions.
Requirements
- 5+ years IT Technical Support in Windows and MAC Environments
- 5+ years Microsoft Intune
- 5+ years Microsoft 365
- 5+ years Azure
- Networking Support Experience
- Current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15).
- Fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices.
- Certifications (within the past 5 years): Windows MDAA - Modern Desktop Administrator Associate, Apple Certified Support Professional (ASCP), Apple Certified Associate - Mac Integration Basics.
Nice To Haves
- Bachelor’s degree in information technology, Computer Science, or a related field is preferred.
- A combination of education and experience will also be considered.
Responsibilities
- Serve as the senior escalation point for a team of technicians.
- Provide remote support to clients with Windows and Apple environments.
- Troubleshoot and diagnose the root cause of issues.
- Support user desktop issues concerning network connectivity, email, printers, and user account permissions.
- Troubleshoot Cloud-based network technologies across multiple client environments.
Benefits
- 401(k) with matching once eligible
- Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
- Paid Time Off
- Professional Development and Certification Reimbursement (with approval)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
