About The Position

The Senior Business Applications Analyst supports configuration, implementation, and ongoing enhancement of enterprise packaged software solutions for healthcare operations. The role serves as a subject matter expert for assigned application areas, partnering with business stakeholders to design, configure, and optimize system functionality. It emphasizes Facets product builds, healthcare insurance systems, application configuration, and business analysis; it is not a software development role. The team configures benefits in the Facets platform so healthcare claims are processed accurately. Work includes simple and complex product builds, ongoing configuration, production support, and troubleshooting in partnership with business stakeholders. New team members can expect approximately two weeks of shadowing during onboarding. This is a W-2 consultant role, remote for eligible residents of the listed 28 states, for a six-month duration.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of education and experience.
  • At least 5 years of Business Applications Analyst experience; 7 or more years of relevant experience may substitute for a degree.
  • Strong experience with Facets product builds and configuration.
  • Experience supporting healthcare insurance applications.
  • Strong understanding of SDLC methodologies.
  • Experience gathering business requirements and translating them into technical solutions.
  • Ability to troubleshoot complex application issues.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently while collaborating across multiple business teams.
  • Strong application configuration and business analysis experience; this is not a Java or C# development role.

Nice To Haves

  • Healthcare claims processing experience.
  • Workflow configuration experience.
  • Experience identifying business process improvements and recommending solutions.
  • Experience supporting enterprise packaged-software environments.
  • Previous experience working with ticketing systems for production support.
  • Experience with claims processing systems.
  • Five to eight years of Business Applications Analyst experience.
  • Strong communication and stakeholder management skills.
  • A consultative mindset and ability to recommend process improvements.

Responsibilities

  • Serve as the subject matter expert for assigned application areas, including business rules, system functionality, file structures, and data definitions.
  • Gather, analyze, and document business requirements, translating them into scalable application solutions.
  • Lead development of packaged-software modification requirements and interface design specifications.
  • Configure and maintain application tables and system configurations that support complex business processes.
  • Establish and maintain packaged-software configurations while ensuring system integrity and data accuracy.
  • Partner with business stakeholders throughout the project lifecycle to support successful implementation and business readiness.
  • Analyze current business processes and recommend improvements to increase efficiency and data quality.
  • Provide technical leadership and mentorship to junior team members.
  • Deliver configuration expertise and consultative support to business users and project teams.
  • Support multiple business initiatives with application expertise and technical guidance.
  • Participate in SDLC phases, including solution design, application configuration, code maintenance, unit testing, and technical documentation.
  • Create test data and validate system functionality against business requirements.
  • Troubleshoot production issues and participate in ticket resolution.
  • Configure healthcare benefits in Facets through simple and complex product builds, ongoing configuration work, production support, and application troubleshooting.
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