Senior Healthcare Account Manager

Fractal Analytics•Connecticut, CT

32d

About The Position

Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years. We’re looking for a highly experienced Senior Healthcare Account Manager to lead our strategic client relationships across the healthcare domain. As a pivotal member of the team, you’ll draw on deep industry knowledge and proven leadership to drive business growth, ensure client satisfaction, and build long-term partnerships that scale.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, or a related field (Master’s degree preferred)
8+ years of progressive experience in account management or business development within the healthcare industry
A proven track record of managing large, complex accounts and achieving revenue targets
Deep understanding of healthcare products, services, and the regulatory environment
Exceptional leadership, communication, negotiation, and interpersonal skills
Strong analytical and strategic thinking abilities
Willingness to travel as needed to client sites and industry events

Nice To Haves

Certification in Account Management (e.g., CAM or equivalent) preferred

Responsibilities

Serve as the primary point of contact and trusted advisor for key healthcare clients
Develop and nurture strong, long-lasting relationships built on a deep understanding of client needs and objectives
Manage client expectations, deliverables, and escalations to drive satisfaction and retention
Develop comprehensive account plans aligned to organizational goals and client strategies
Lead cross-functional teams — sales, marketing, and technical — to execute account plans effectively
Identify opportunities for account growth and expansion, and drive initiatives to capitalize on them
Partner with internal stakeholders to develop and implement sales strategies aligned to client objectives and market trends
Drive revenue growth through upselling, cross-selling, and contract renewals
Actively pursue new business opportunities within existing accounts and new prospects
Stay abreast of healthcare industry trends, market dynamics, and the competitive landscape
Use market insights to identify threats and opportunities, and adjust account strategies accordingly
Provide strategic recommendations to senior management based on market analysis and competitive intelligence
Monitor and analyze key account metrics, revenue forecasts, and performance against goals
Prepare and present regular reports to management and clients on account status, issues, and opportunities
Use CRM systems and other tools to maintain accurate account records and document client interactions