Senior Health and Wellness Operations Manager - AD293
About The Position
The Senior Health and Wellness Operations Manager serves as a strategic leader responsible for monitoring operational performance, grant-funded initiatives, quality outcomes, regulatory compliance, financial performance, and service delivery across Health & Wellness programs. This position serves as the primary operational partner to the Chief Health and Wellness Officer and works collaboratively with program leaders, finance, billing, quality improvement, compliance, and executive leadership to ensure successful achievement of organizational goals, grant deliverables, licensing requirements, and performance expectations. The Senior Manager develops performance monitoring systems, oversees program evaluation efforts, identifies operational barriers, and provides executive leadership with data-driven recommendations to improve access, quality, outcomes, productivity, compliance, and financial sustainability.
Requirements
- Bachelor’s degree in Public Health, Healthcare Administration, Behavioral Health Administration, Social Work, Business Administration, Psychology, or related field.
- Seven (7) years of progressively responsible leadership experience in behavioral health, healthcare, human services, or public health.
- Five (5) years of experience supporting grant-funded programs.
- Experience developing performance metrics and dashboards.
- Experience with behavioral health program evaluation and outcomes measurement.
- Experience with operational and financial analysis.
- Experience working with regulatory and compliance requirements.
- Must pass a pre-employment or for cause drug tests.
- Must pass criminal background and DMV checks.
Nice To Haves
- Experience working within the Native American/Alaska Native community
- Master's Degree in Public Health, Healthcare Administration, Social Work, Counseling, Psychology, Business Administration, or related field.
- Community mental health experience.
- Substance Use Disorder treatment experience.
- FQHC experience.
- Tribal healthcare experience.
- Experience managing multi-million-dollar grant portfolios.
- Experience with Medicaid-funded behavioral health programs.
- Lean, Six Sigma, CQI, or performance improvement certification.
Responsibilities
- Develop and maintain performance dashboards related to departments under the Chief Health and Wellness Officer.
- Monitor program productivity, access, engagement, retention, and discharge outcomes.
- Establish performance benchmarks and accountability measures.
- Identify operational barriers impacting performance.
- Develop corrective action plans when performance targets are not achieved.
- Present weekly and monthly performance reports to executive leadership.
- Monitor Health and Wellness department outcome measures across all programs.
- Develop systems to evaluate effectiveness of services.
- Coordinate quality improvement initiatives.
- Identify opportunities to improve patient outcomes and service delivery.
- Monitor performance of federal, state, tribal, county, and private grant-funded programs.
- Track approximately $16 million in grant-funded program activities and deliverables.
- Monitor contract compliance and reporting requirements.
- Ensure performance measures tied to funding agreements are achieved.
- Coordinate with program leaders on corrective action planning when necessary.
- Partner with Finance and Revenue Cycle teams to monitor program financial performance.
- Identify operational issues impacting revenue generation.
- Monitor budget-to-actual performance.
- Develop recommendations to improve financial performance while maintaining quality outcomes.
- Monitor compliance with federal, state, tribal, and contractual requirements.
- Support audit readiness and accreditation efforts.
- Partner with Compliance and Quality teams to mitigate risk.
- Serve as strategic advisor to the Chief Health and Wellness Officer.
- Lead operational planning efforts.
- Support development of new service lines and program expansion initiatives.
- Coordinate cross-functional initiatives involving finance, grants, compliance, operations, and clinical leadership.
Benefits
- Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
- 15 Paid Holidays
- 13 Paid Days of Sick Time
- 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
- $50,000 Life Insurance & AD&D
- Short Term and Long-Term Disability
- Flexible Spending Account
- Health Spending Account
- 401(k) with 4% Match
- Employee Assistance Program
- Inclement Weather Days (Snow Days)
- Public Student Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Senior
