Senior Health Plan Educator

Banner Health•Phoenix, AZ

6d•$27 - $40•Hybrid

About The Position

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. Grounded in empathy and driven by evidence-based practices, our programs go beyond information delivery they foster connection, reflection, and real-world application. We believe that lasting transformation begins with understanding, and our goal is to equip every participant with the skills and mindset to create positive change in their work and communities. With a focus on quality, relevance, and inclusion, our training team is committed to excellence in every aspect of training and empowering individuals, strengthening teams, and advancing a culture of learning and compassion. This position is based in Arizona only Monday through Friday either 8am - 5pm or 7:30am - 4:30pm. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs. POSITION SUMMARY This position will design, develop, and deliver internal and external training programs for Banner Plan Network department. This hybrid role combines strategic curriculum design with a mix of remote work and essential on-site facilitation. The position will require travel regularly across Arizona locations to deliver high-impact training that ensures compliance, enhances member care, builds empathy, and supports healthcare operations. This position ensures that staff members and contracted providers are equipped with the knowledge and skills necessary to effectively support health plan members and maintain compliance with regulatory requirements.

Requirements

Requires knowledge, skills, and abilities as typically obtained through the completion of a Bachelor’s degree in Healthcare Administration, Instructional Design, Social Work, Psychology, Education, or a related field.
Requires 4+ years of specialized training experience and curriculum development experience in healthcare or ed-tech, or related field, with at least 2+ years specifically within a healthcare, or clinical setting.
One certification in any of the following evidence-based practices: Trauma-Informed Care, Grief & Loss, Cultural Competency & Diversity, Crisis De-escalation, Motivational Interviewing, ASIST 12 or SafeTalk, Suicide Intervention (QPR) etc.
Ability to translate complex ideas into clear, engaging, and effective educational content in curriculum development and instructional design.
Strong interpersonal and presentation skills to connect with diverse audiences. Excellent presentation and facilitation skills, experience with adult learning principles, and training delivery methods.
Translates healthcare regulations, clinical procedures, and software systems with expertise and knowledge in adult learning theories and hands-on experience.
Proficiency with industry-standard authoring tools and Learning Management Systems (e.g., Articulate Storyline, Adobe Captivate)
Ability to travel to and/or from facilities and other off-site locations.

Nice To Haves

Master’s degree preferred.
Experience serving as a subject-matter expert (SME) within a healthcare, managed care, insurance, or regulatory environment.
Experience with instructional design, adult learning methodologies, eLearning platforms, webinar facilitation, and multimedia presentation development.
Advanced proficiency in Microsoft Office (PowerPoint), virtual training platforms, and multimedia content creation tools.
Additional related education and/or experience preferred.

Responsibilities

Leads the design and development of innovative training programs, ensuring materials meet health plan regulatory compliance, member safety guidelines, and clinical standards.
Partners with health plan leadership, clinical educators, and Subject Matter Experts (SMEs like doctors, nurses, or health plan specialists) to translate clinical protocols into clear learning pathways to align training with organizational goals.
Assess training needs through collaboration with department leaders and performance data analysis.
Maintains and updates training curriculum to reflect policy changes and regulatory updates.
Establish metrics and feedback loops to measure training effectiveness on staff performance and member care outcomes through assessments, surveys, and performance metrics.
Coordinates training schedules, tracks employee certifications, and monitors training budgets.
Travels across Arizona locations to deliver high-impact, in-person training, launch new evidenced-based curriculum, and/or conduct practical application workshops.
Supports Banner Plan Networks continuous improvement initiatives to staff development related to AHCCCS contract requirements and request for proposals (RFPs).