Senior Health Center Manager
About The Position
Under the direction of the Health Center Director and in coordination with clinical leadership, the Senior Health Center Manager (Sr. HCM) oversees the day-to-day operations of an assigned health center. This role is responsible for ensuring efficient clinic performance, monitoring budgets and patient trends, and addressing operational challenges to support high-quality patient care. The Sr. HCM partners with site leadership and staff to implement quality improvement initiatives, using data and performance metrics to drive decision-making and optimize health center operations. This role also provides cross-site operational support and contributes to system-wide consistency and best practices.
Requirements
- Bachelor’s degree (BA/BS) preferred; equivalent relevant experience will be considered
- 5–9 years of staff management experience preferred
- Experience in a healthcare or clinical setting preferred
- Strong analytical, organizational, and problem-solving skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to work effectively in a fast-paced, team-based environment
- Demonstrated commitment to customer/patient service and satisfaction
- Ability to work evenings or Saturdays as needed
- Willingness and ability to travel between sites
Nice To Haves
- Bilingual skills strongly preferred (e.g., Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese)
Responsibilities
- Oversee daily health center operations, including staffing, scheduling, and patient flow
- Collaborate with the Health Center Director to develop and monitor the annual budget
- Track visit volume, productivity, and patient satisfaction metrics; implement improvements as needed
- Promote a positive, inclusive workplace culture aligned with organizational values
- Serve as the primary supervisor for unlicensed Team Leads
- Address patient concerns, operational issues, and risk management matters
- Partner with Human Resources on hiring, onboarding, performance management, and employee relations
- Ensure staff are appropriately trained and oriented
- Lead onboarding and professional development for Health Center Managers
- Support staff engagement, retention, and team effectiveness
- Ensure compliance with all applicable regulatory and licensing requirements
- Maintain effective cash handling, inventory, and operational systems
- Manage appointment scheduling templates to optimize access and efficiency
- Partner with Facilities and Operations teams to maintain safe and functional sites
- Support audits, accreditation reviews, and regulatory site visits
- Provide operational coverage and support across multiple health center sites as needed
- Promote consistency in workflows, scheduling, and operational standards
- Serve as a resource for complex operational challenges
- Support organizational projects, initiatives, and communications
- Lead or facilitate meetings, working groups, and cross-site collaboration efforts
- Provide delegated operational leadership in the absence of senior operations leadership
- Assist with annual budget planning
- Support development of standardized processes and tools
- Contribute to continuous improvement initiatives
- Perform other duties as assigned
Benefits
- Generous Paid Time Off
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan with employer match
- Life and Disability Insurance
- Professional Development Opportunities
- Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
