Senior Hardware/Software Technician

Chenega Defense & Aerospace Solutions • Washington, DC

2d • $85,400 - $113,000 • Onsite

About The Position

The Senior Hardware/Software Technician supports, monitors, tests, and troubleshoots hardware and software problems with the SSP network.

Requirements

• Associate degree OR Bachelor’s (preferred) degree from an accredited institution
• High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
• IT certifications: CompTIA Certification A+, Network+ or Security+
• Secret clearance required
• Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure.

Responsibilities

• Recommend and schedule repairs.
• Provide end-user support for all SSP network-based applications.
• Install and configure workstations, laptops, and iPhones.
• Troubleshoot VPN issues with SSP-furnished equipment.
• Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment.
• Research and troubleshoot issues with Microsoft Office 2010/2013/2016.
• Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software.
• Collaborate with other onsite contractors to manage and contain network spillages.
• Work with the SPCIO office to prepare for IT Accreditation and cybersecurity inspections.
• Provide guidance and mentorship to junior technicians or IT staff.
• Independently diagnose and resolve complex hardware and software issues.
• Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.
• Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.
• Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes.
• Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.
• Other duties as assigned.

Benefits

• professional development plan
• on-the-job learning experiences
• formal development programs
• well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree