Senior Hardware Product Quality Manager, PQM

NVIDIA•Us, CA

8d•Onsite

About The Position

At NVIDIA, we have been at the forefront of transforming computer graphics, PC gaming, and accelerated computing for over 25 years. Our legacy of innovation is fueled by our exceptional technology and amazing team of people. We are looking for a Senior Hardware Product Quality Manager (PQM) in an individual contributor role to support NVIDIA’s datacenter hardware quality initiatives, and will be stationed in Santa Clara, California! Your primary responsibility will be to collaborate with our customer-facing teams to address customer complaints, develop deep technical expertise in NVIDIA’s products, and coordinate with internal teams to drive effective issue resolution.

Requirements

BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)
8+ years of demonstrated experience in electronics customer quality role.
Customer interface experience critical.
Quickly comprehend technical details relevant to understanding customer complaints
Excellent proficiency with 8D problem solving tools/methods
Excellent written and oral communication skills
Strong social skills, with a logical approach to problem solving, good time management, and task prioritization
Strong organizational and program management skills with experience coordinating across multiple engineering and business teams
Proficient using MS Office software tools, data analytical tools, and email communications

Nice To Haves

Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
Knowledge of SMT and PCBA manufacturing practices and controls
Background of electronics reliability standards at the component, board, or system level
Knowledge of server system hardware and design, development, architecture, failure analysis, or testing
Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

Responsibilities

Participate in conference calls and F2F meetings related to quality weekly/monthly
Track key quality metrics with regular reporting to the quality engineering team and internal management
Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions.
In crisis/customer critical issue situations, quickly assimilate technical details to: (a) understand the critical elements of the issue and provide direction to the working engineering teams; (b) comprehend the significance of results from various technical activities and formulate responses to customers.
Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints.
Write and review 8D reports for customer consumption.
Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity.
Continuously drive problem resolution internally by providing leadership and direction.
Identify opportunities to accelerate PQM workflows with AI and guide the integration of AI-enabled tools into quality management processes.