Senior Guest Services Manager
About The Position
Join our team as our Senior Guest Services Manager (Customer Service/Front End Department Manager). We're on the search for someone who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. This position is responsible for the ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives. With your Guest Services Manager as your assistant, you'll oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas.
Requirements
- Must be at least 18 years of age
- Previous retail/customer service experience preferred
Responsibilities
- Ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives.
- Oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas.
Benefits
- 10% employee discount on grocery items
- Additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
- Get Paid Daily with DailyPay
- Paid Time Off (PTO/Vacation)
- Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
- Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
- Paid Military Leave
- Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
- Employee Health & Wellness Programs, Challenges and Resources
- Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
- Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
- Tools, resources and opportunities for career growth and development
- 401(k) plan options
- Participation in our Employee Stock Ownership Program (ESOP)
- Education benefits including tuition discount and scholarship programs
- Additional Voluntary Benefits – such as vision, accident and critical illness insurances
- Medical & Dental Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Adoption Reimbursement
- Paid Family Caregiver Leave
- Company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
