Senior Guest Services Coordinator

Sentara Hospitals • Virginia Beach, VA

1d • Onsite

About The Position

Sentara Virginia Beach General Hospital is hiring a Full-time, Day Shift, Senior Guest Services Coordinator. Shift/Hours: Full-time, 40 hours a week, working Day Shift. The Guest Services Specialist oversees and is accountable for the daily operations of the Guest Services Team, including staff scheduling and training Oversee daily operations of the guest services team to ensure high-quality service. Train, mentor, and evaluate team members to enhance performance and customer satisfaction. Handle guest inquiries, complaints, and feedback promptly and professionally. Develop and implement guest service policies and procedures. Collaborate with other departments to ensure seamless guest experiences. Monitor and analyze guest service metrics to identify areas for improvement. Organize and lead team meetings to discuss goals and performance. Maintain knowledge of services to assist guests. Ensure compliance with health and safety regulations. Sentara Virginia Beach General Hospital , located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Requirements

• High School Grad or Equivalent (Required)
• Driver's License - Certification - Other/National (Required)
• 5 years of Customer Service Experience (Required)

Nice To Haves

• Strong Administrative/Clerical Experience (Preferred)
• Confident Leadership Experience (Preferred)

Responsibilities

• Oversee daily operations of the guest services team to ensure high-quality service.
• Train, mentor, and evaluate team members to enhance performance and customer satisfaction.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Develop and implement guest service policies and procedures.
• Collaborate with other departments to ensure seamless guest experiences.
• Monitor and analyze guest service metrics to identify areas for improvement.
• Organize and lead team meetings to discuss goals and performance.
• Maintain knowledge of services to assist guests.
• Ensure compliance with health and safety regulations.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED