Senior Guest Services Coordinator

Sentara Health•Virginia Beach, VA

3d•Onsite

About The Position

Sentara Virginia Beach General Hospital is hiring a Full-time, Day Shift, Senior Guest Services Coordinator. Shift/Hours: Full-time, 40 hours a week, working Day Shift. The Guest Services Specialist oversees and is accountable for the daily operations of the Guest Services Team, including staff scheduling and training Oversee daily operations of the guest services team to ensure high-quality service. Train, mentor, and evaluate team members to enhance performance and customer satisfaction. Handle guest inquiries, complaints, and feedback promptly and professionally. Develop and implement guest service policies and procedures. Collaborate with other departments to ensure seamless guest experiences. Monitor and analyze guest service metrics to identify areas for improvement. Organize and lead team meetings to discuss goals and performance. Maintain knowledge of services to assist guests. Ensure compliance with health and safety regulations. Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!

Requirements

High School Grad or Equivalent (Required)
Driver's License - Certification - Other/National (Required)
5 years of Customer Service Experience (Required)

Nice To Haves

Strong Administrative/Clerical Experience (Preferred)
Confident Leadership Experience (Preferred)

Responsibilities

Oversee daily operations of the guest services team to ensure high-quality service.
Train, mentor, and evaluate team members to enhance performance and customer satisfaction.
Handle guest inquiries, complaints, and feedback promptly and professionally.
Develop and implement guest service policies and procedures.
Collaborate with other departments to ensure seamless guest experiences.
Monitor and analyze guest service metrics to identify areas for improvement.
Organize and lead team meetings to discuss goals and performance.
Maintain knowledge of services to assist guests.
Ensure compliance with health and safety regulations.

Benefits

Caring For Your Family and Your Career
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met